Sales/Marketing Assistant - Senior Living Community ~ Billings

MorningStar Senior Living is dedicated to elevating the lives of their residents through a transformative culture. The Community Relations Associate will be responsible for communicating with residents and families, conducting tours, solving problems, and maintaining admission records to contribute to occupancy goals.

Responsibilities

• Conduct tours of the community for potential residents, families, outside visitors, and representatives from placement agencies and organizations
• Attend and participate in in-service educational programs; particularly those that relate to the psychosocial needs of the elderly, community resources, and admission requirements (Title XVIII and Title XIX). (as necessary)
• Learn & practice MorningStar’s 7 Steps for Relationship Selling
• Participate in lead management keeping prompt follow up to all phone calls, emails and in person tours. Assist in taking steps to advance and close sales
• Conduct a walkthrough of suite to ensure it is in good condition before resident arrives by working with Maintenance and Housekeeping departments
• Provide consistent new resident welcome and orientation practices, including welcome baskets, Resident Ambassador Introductions, etc
• Communicate to all departments all necessary information on new residents
• Schedule details for move-ins/move-outs such as elevator availability, delivery areas, meal times, etc. to avoid conflict with scheduled activities
• Assist Director of Community Relations in planning and implementing marketing events
• Actively work to retain all residents, assisting Director of Community Relations, Wellness Director and Executive Director in this effort
• Maintain professional confidentiality

Skills

• Demonstration of our Core Values: Love, Kindness, Honesty, Goodness, Fairness, Respect
• Education: Minimum high school diploma, two years or more of college preferred
• Job Knowledge: Community resources and needs; ability to handle inquiries and relate to perspective residents; awareness of community services and cost structures; knowledge of related services available throughout the community; ability to handle confidential information and admission records; possess judgement capabilities; ability to drive, and conduct tours of the community. Must be computer literate and have the ability to learn Resident/Marketing software
• Other: Work well with people including staff, residents, families and outside community; communicate the services of the facility to prospective residents and the community, must be personable, friendly and work independently

Benefits

• Health Insurance offerings such as medical, dental, and vision insurance
• Other Insurance offerings such as life, disability, accident, and critical illness insurance
• 401k plan with matching
• HSA options
• Employee assistance programs
• Paid sick, vacation and birthday!
• Career development programs and opportunity for advancement
• Charitable and philanthropic opportunities
• Tuition Reimbursement
• Free shift meal!

Company Overview

Company H1B Sponsorship