At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.
The retention agent is managing communication channels, and supporting business growth through data-driven engagement. This role focuses on analyzing client behavior in Power BI, conducting outreach across multiple communication platforms, and contributing to VIP program management.
Key Responsibilities
1. Client Activity Monitoring & Data Analysis
- Review and analyze failed deposits using Power BI to identify issues and follow up with relevant departments or clients.
- Extract and segment clients in Power BI based on:
- Recent wins
- Recent losses
- Deposit levels and progress toward VIP qualification
- Track clients approaching VIP status and record them accurately in Excel or Power BI dashboards.
2. Client Engagement & Communication
- Manage incoming messages and inquiries through Telegram, Email, and WhatsApp, ensuring timely and professional responses.
- Conduct welcome calls for new clients to orient them, introduce available services, and build rapport.
- Send personalized follow-up emails and messages to encourage ongoing client activity, including tailored messages for those who won or lost.
3. VIP Program Support
- Verify and update the list of VIP clients based on deposit and activity criteria.
- Maintain an up-to-date VIP Excel sheet and ensure accurate reporting in Power BI.
Your potential + our support = success. Let’s make it happen!
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