American Express is a company with a long history of innovation and commitment to its customers. The Representative-Mail Operations role involves servicing policies and managing mailroom responsibilities, including sorting and scanning mail, while ensuring high-quality customer service and operational efficiency.
Responsibilities
- Servicing policies
- Facilitating mailroom responsibilities, including but not limited to sorting, prepping, and scanning of incoming/outgoing mail
- Support both proprietary and vendor partner operations
- Review, research, and take appropriate action with Disputes, Cancellations, Undeliverable Mail, Enrollments, refunding Card Member accounts
- Outbound calling required as needed to fulfill core job responsibilities
- Use good judgement to deliver outstanding service for our customers
- Ability to multitask, utilize multiple systems, and balance/prioritize tasks
- Ability to work independently and be a self-starter in a production-based environment
- Ability to identify and suggest process improvements to leadership
- Ability to succeed with Inventory performance measurements, expectations, and KPI's
- Ability to lift up to 20 pounds
- Ability stand and walk for long period of times
- Experience with common PC software including Microsoft Office (Excel, Word) and internet browsers - Typing-by-touch skills
- A passion for, and experience in, the delivery of premium customer service
- Proven ability to handle multiple priorities, work in a fast-paced environment and make decisions quickly
- Demonstrated superior communication/interpersonal skills
- Effective mediator
- Creative and dynamic thinker
- Proven ability to drive improvements in team performance
Skills
- Minimum 1 year mail industry experience required
- Review, research, and take appropriate action with Disputes, Cancellations, Undeliverable Mail, Enrollments, refunding Card Member accounts
- Outbound calling required as needed to fulfill core job responsibilities
- Use good judgement to deliver outstanding service for our customers
- Ability to multitask, utilize multiple systems, and balance/prioritize tasks
- Ability to work independently and be a self-starter in a production-based environment
- Ability to identify and suggest process improvements to leadership
- Ability to succeed with Inventory performance measurements, expectations, and KPI's
- Ability to lift up to 20 pounds
- Ability stand and walk for long period of times
- Experience with common PC software including Microsoft Office (Excel, Word) and internet browsers - Typing-by-touch skills
- A passion for, and experience in, the delivery of premium customer service
- Proven ability to handle multiple priorities, work in a fast-paced environment and make decisions quickly
- Demonstrated superior communication/interpersonal skills
- Effective mediator
- Creative and dynamic thinker
- Proven ability to drive improvements in team performance
- Insurance Industry experience
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Company Overview
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services. It was founded in 1850, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.americanexpress.com.