Note: The job is a remote job and is open to candidates in USA. Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management, empowering brands to deliver extraordinary experiences at scale. The VP of Global Field Operations will oversee the execution of the global go-to-market strategy, ensuring high-performance activity across regions and managing operational discipline to drive sales success.
Responsibilities
- Own the design and execution of the global operating cadence, establishing a consistent rhythm of the business through structured health assessments, performance reviews, and targeted remediation actions
- Own the global weekly, monthly, and quarterly sales forecasting process, ensuring high accuracy and transparency across all geographic regions (Americas, EMEA, APJI)
- Establish and monitor global standards for pipeline creation, coverage, and conversion. Implement rigorous "inspection" cadences to identify risks and opportunities early in the sales cycle
- Drive regional adherence to the Annual Operating Plan (AOP), ensuring that bookings targets are met within the defined Sales/GTM cost envelope
- Lead the field implementation of the "Pod" structure, ensuring efficient ratios between quota carriers and non-quota carriers (Sales, Services, and Renewals)
- Implement active performance management frameworks at the field level, using data to drive accountability and identify top-tier vs. underperforming units
- Directly monitor and improve "Productivity per AE" by identifying and removing friction in the localized sales process
- Act as the primary field champion for the standardized Customer Engagement Lifecycle (CEL). Own the field sales processes, practices and workflows that cross-functionally deliver successful sales outcomes
- Standardize sales methodologies (e.g., MEDDPICC, Value Selling) across global theaters to ensure a common language and predictable outcomes
- Partner with the Strategy & Planning team to ensure Sales Compensation plans are effectively driving the desired behaviors in the field. Provide real-time feedback on the efficacy of incentives
- Oversee the annual and mid-year territory carving and quota distribution process, ensuring equitable and optimized coverage across all segments and regions
- Enable the field to execute the "Partner-Led" revenue strategy, ensuring regional Sales Operations support Tech, ISV, and Service partner involvement in deals
- Drive operational focus on Professional Services and Managed Services attach rates during the deal cycle to improve customer success and outcome-based expansion
- Work closely with Deal Operations to ensure high-velocity, high-integrity deal structuring. Ensure regional teams are following global pricing and packaging standards, especially regarding new consumption-based pricing models
- Continuously identify regional bottlenecks in the "Quote-to-Cash" process and partner with the Director of Strategic Programs to implement scalable solutions
- Directly manage and mentor regional operations leaders in the Americas, EMEA, and APJI, fostering a culture of excellence and making RevOps a "career destination."
- Serve as a lead change agent, modeling the use of new AI-guided tools and processes in daily work to encourage field adoption
Skills
- Experience in a leadership role within a $1B SaaS business
- Proven track record in global sales execution and forecasting
- Ability to design and execute global operating cadences
- Experience in managing sales forecasting processes with high accuracy
- Strong understanding of pipeline health and standards
- Experience in driving adherence to Annual Operating Plans (AOP)
- Ability to lead the implementation of the 'Pod' model in sales
- Experience in performance management frameworks
- Ability to monitor and improve productivity metrics
- Experience in executing standardized Customer Engagement Lifecycles
- Ability to standardize sales methodologies across global teams
- Experience in partnering with strategy and planning teams for compensation feedback
- Ability to oversee territory and quota management processes
- Experience in enabling partner-led revenue strategies
- Ability to drive operational focus on Professional Services and Managed Services
- Experience in ensuring commercial discipline in deal structuring
- Ability to identify and reduce friction in the Quote-to-Cash process
- Experience in leading and mentoring regional operations leaders
- Ability to model change and encourage adoption of new tools and processes
Benefits
- May also be eligible to participate in Sprinklr’s discretionary bonus plan
- May also be eligible to participate in commission plan
- May also be eligible to participate in equity plan
- 401k plan with 100% vested company contributions
- Flexible paid time off
- Holidays
- Generous caregiver and parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
- Voluntary healthcare coverage in countries where applicable
- Paid time off to recharge and spend time with loved ones
- Open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus
Company Overview
Company H1B Sponsorship