Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their ideal roles. They are seeking a Virtual Hotel Customer Service Coordinator to understand client needs, provide personalized service, and manage hotel bookings while ensuring exceptional customer service.
Responsibilities
- Understand client needs and travel preferences to provide personalized service
- Provide hotel recommendations and confirm reservations for clients
- Manage booking changes and ensure follow-up communication with clients
- Keep detailed and accurate client records for efficient service
- Uphold the employer's commitment to exceptional customer service
Skills
- Must be organized and dependable
- Comfortable with digital tools and remote communication
- Friendly and professional demeanor
- Willingness to learn the travel booking process
- Previous experience in customer service or travel coordination is a plus
- Familiarity with hotel booking systems and travel platforms
Benefits
- Collaborative remote environment
- Hands-on guidance and self-paced training provided
- Access to industry partnerships and hotel programs
- Opportunity to help clients arrange travel and enhance their experiences
Company Overview
At Prism Data Consulting, we transform raw information into strategic insights. It was founded in 2012, and is headquartered in , with a workforce of 11-50 employees. Its website is http://www.prismdatahub.com.