Note: The job is a remote job and is open to candidates in USA. ABB is a global leader in electrification and automation technologies, committed to helping industries run leaner and cleaner. The Utility Inside Sales - Parts Representative will play a key role in achieving growth objectives for ABB's Electrification Services business by managing customer inquiries, supporting sales teams, and driving revenue through effective relationship management.
Responsibilities
- Deliver positive, customer‑focused support while managing inquiries, building relationships, and understanding customer needs
- Support sales and marketing teams through quoting, order processing, lead follow‑up, and coordination with factories and aftermarket teams
- Drive revenue by sourcing new opportunities, strengthening channel‑partner relationships, preparing aftermarket proposals, and contributing to closing orders and meeting quotas
- Manage the full quotation‑to‑order cycle with consistent follow‑up, accurate pricing coordination, and reliable on‑time execution
Skills
- Bachelor's Degree from an accredited university or college in STEM field with at least 1 year of relevant work experience, OR a High School Diploma/GED with a minimum of 4 years of relevant experience required
- Candidates must already have work authorization that would permit them to work for ABB in the US
- Experience in proposal or quote development, sales support, or order administration is strongly preferred
- General knowledge of power transmission & distribution products/systems is preferred
- Previous experience with business-to-business customer support is preferred
- Experience with Empower and SAP tools are preferred
Benefits
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Salaried exempt positions are provided vacation under a permissive time away policy.
Company Overview
ABB provides electrification and automation solutions for various industries. It was founded in 1988, and is headquartered in Zürich, Zurich, CHE, with a workforce of 10001+ employees. Its website is https://global.abb/group/en.