[Remote] Trust & Safety Operations Specialist – Crisis Operations & Community Safety

Note: The job is a remote job and is open to candidates in USA. IntePros is seeking a Trust & Safety Operations Specialist to support live community safety services and crisis operations initiatives. The role involves acting as a first responder for operational events, ensuring service accuracy, and managing escalations while contributing to process improvements and automation in community safety programs.

Responsibilities

• Monitor and respond to operational issues across multiple live community safety services
• Support external partners and third-party organizations during active operational events
• Coordinate with reporting partners and stakeholders to ensure timely, accurate safety information and notifications
• Supervise AI-assisted workflows and escalation processes, identifying high-risk events and escalating when appropriate
• Maintain detailed incident documentation, operational logs, and post-event retrospectives
• Develop, update, and maintain standard operating procedures (SOPs) and operational playbooks
• Identify opportunities to automate manual workflows and partner with engineering teams to improve operational efficiency
• Support process refinement and workflow optimization initiatives
• Participate in an on-call rotation with defined response SLAs
• Ensure operational accuracy and integrity for community-facing safety services

Skills

• 3+ years of experience in trust & safety operations, community operations, crisis communications, or related operational environments
• Strong judgment and decision-making skills in ambiguous or time-sensitive situations
• Excellent written communication skills for coordinating with partners, stakeholders, and agencies
• Experience working with AI-assisted workflows and escalation processes
• Ability to follow and improve SOP-driven operational workflows
• Experience documenting operational procedures, workflows, or incident management processes
• Bachelor's degree in any field
• Experience in emergency management, public safety dispatch, 911 operations, or crisis response centers
• Familiarity with partner-supported operational environments or third-party integrations
• Background in workflow automation, process optimization, or operations tooling
• Experience supporting API integrations or partner support operations
• Familiarity with safety, wellness, or community response programs

Company Overview

IntePros is an established, woman-owned, privately-held technology and business services consulting agency committed to building long-term relationships and helping more companies leverage the power of a more diverse workforce. It was founded in 1996, and is headquartered in Lexington, Massachusetts, USA, with a workforce of 201-500 employees. Its website is http://intepros.com.

Company H1B Sponsorship

IntePros has a track record of offering H1B sponsorships, with 1 in 2026, 3 in 2025, 3 in 2024, 6 in 2023, 7 in 2022, 6 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.