Note: The job is a remote job and is open to candidates in USA. Mainstay Medical is a medical device company focused on marketing an innovative implantable neurostimulation system for chronic low back pain. The Therapy Specialist will support the North Carolina territory by providing clinical and patient support to drive demand and assist the sales process through education and training.
Responsibilities
- Conduct strategic, evidence-based product presentations and interactive demonstrations to clinical decision makers and physicians within hospital, ASC, physician practice, and clinical settings
- Implement targeted awareness campaigns by identifying and engaging key opinion leaders (KOLs) within specific territory
- Develop customized educational content tailored to address the specific clinical challenges and priorities of different stakeholders ensuring messaging resonates with each audience’s unique perspective and needs
- Create and nurture clinical champions within accounts by providing exceptional support, responding promptly to clinical questions, and demonstrating unwavering commitment to patient outcomes
- Provide ongoing clinical education and comprehensive case support to customers through a structured program of initial training, advanced techniques workshops, and regular refresher sessions
- Expand organic growth by collaborating with Therapy Managers, Area Business Managers, and Sales Leaders to identify high-potential accounts based on patient demographics, procedural volumes, and reimbursement landscape
- Transition into the role of primary account maintenance and organic growth once implant volumes reach mutually established thresholds and demonstrate stability
- Foster productive cross-functional relationships with field-based commercial partners through regular joint planning sessions, account strategy reviews, and collaborative problem-solving
- Serve as Mainstay Medical’s clinical authority during surgical procedures and device implantations by providing all necessary equipment, demonstrating expert knowledge of implant methodology, and offering real-time troubleshooting guidance
- Serve as primary contact for implanted patients
- Conduct thorough device system interrogations using proprietary software and diagnostic tools to analyze performance parameters, patient response patterns, and therapy effectiveness
- Provide technical support and follow-up consultations in hospitals and clinics to optimize programming settings based on individual patient needs and response
- Deliver responsive on-call support for surgeries, reprogramming needs, MRI requirements, troubleshooting challenges, and follow-up as needed
- Strategically utilize available time between clinical cases to assist commercial operations with patient identification and selection support
- Implement a multi-tiered educational approach for implanting physicians, referring clinicians, hospital personnel, and office staff through personalized one-on-one training sessions, comprehensive in-service education programs featuring hands-on components, interactive seminars and symposiums, and systematically documenting clinical insights
Skills
- Bachelor's degree required
- Minimum 2+ years of progressive experience with proven track record in developing and nurturing customer relationships and account management
- Extensive travel within assigned territory, and to regional meetings, conferences and field training programs is required (typically 60-80%)
- Valid driver's license and reliable transportation required
Benefits
- The total compensation package includes a range of medical, dental, vision, financial, and other benefits, as well as equity.
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