Note: The job is a remote job and is open to candidates in USA. Conduent is a company that delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. They are seeking a detail-oriented Technical Writer to create, update, and maintain Online Help and reference materials that support system changes, policy updates, and training initiatives.
Responsibilities
• Develop and maintain SOPs, QRGs, FAQs, announcements, and related Online Help content
• Update documentation to reflect policy changes, revised procedures, and system enhancements
• Test system changes in non-production IEDSS and Benefits Portal environments and capture screenshots as needed
• Prepare vetted and approved content for posting and maintain proper documentation archives
• Review system releases, change requests, and defects; recommend content updates and announcements
• Manage content requests through workflows, including reviews, revisions, and approvals
• Monitor and respond to Online Help inbox requests and inquiries
• Convert existing content to redesigned Online Help templates
• Participate in required meetings and collaborate with internal and partner teams
• Support research, special projects, and additional initiatives as needed
Skills
• Bachelor's degree or 3 years of experience on the project preferred - SME as it relates to policies and procedure
• Strong technical writing, editing, and proofreading skills with a user-focused approach
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Teams, SharePoint, OneNote, Planner, Copilot)
• Excellent time management, research, and problem-solving skills
• Ability to manage multiple priorities and adapt to changing deadlines
• Comfortable working against release schedules and firm deadlines
• Open to feedback with a focus on continuous improvement
• Familiarity with IEDSS and/or Genesys Cloud strongly preferred
Benefits
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time
Company Overview
• Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. It was founded in 1998, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is https://www.conduent.com/.
Company H1B Sponsorship
• Conduent has a track record of offering H1B sponsorships, with 1 in 2026, 9 in 2025, 14 in 2024, 10 in 2023, 12 in 2022, 8 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.