Note: The job is a remote job and is open to candidates in USA. Algo Communication Products Ltd is a rapidly growing technology company specializing in audio and video communication products. The Technical Sales Specialist role involves providing pre-sales and post-sales technical support, collaborating with the sales team, and acting as a subject matter expert on products while ensuring high customer satisfaction.
Responsibilities
- Deliver timely pre-sales technical support via phone, email, and ticketing systems while maintaining a high standard of customer service, responsiveness, and professionalism
- Collaborate with the sales team to understand customer requirements and propose appropriate technical solutions
- Design and recommend system architectures for IP audio/video and paging deployments
- Assist in product selection, compatibility validation, and integration planning
- Participate in customer calls, demos, and technical discussions to support the sales process
- Perform ad hoc lab testing to reproduce customer-reported issues and validate potential solutions, collaborating with engineering and QA as needed to support issue resolution and product improvement
- Act as a subject matter expert on Algo products, features, and use cases
- Provide guidance on best practices for deployment, configuration, and optimization
- Stay current on product updates, industry trends, and competing technologies
- Create, review, and maintain technical documentation, including user manuals, application notes, FAQs, and installation guides
- Contribute to internal knowledge bases and troubleshooting resources
- Work closely with engineering, product management, and sales teams to relay customer feedback and improve products
- Provide input on feature requests and product enhancements based on customer needs
- Support internal training for sales and support teams on new products and features
Skills
- Bachelor Degree/Diplomas/Certificates in Software Engineering, Computer Science, Computer Engineering, or equivalent experience/education
- 3+ years of technical support experience
- Strong understanding of IP networking fundamentals (TCP/IP, DHCP, DNS, VLANs, etc.)
- Ability to design and articulate technical solutions based on customer requirements
- Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences
- Strong problem-solving skills with the ability to assess customer environments and recommend appropriate solutions
- Ability to collaborate effectively with sales, product, and engineering teams
- Highly organized with the ability to manage multiple opportunities and priorities in parallel
- Experience supporting pre-sales activities such as solution design, product demonstrations, or technical consultations
- Familiarity with VoIP technologies (SIP, RTP, codecs) and IP-based communication systems
- Experience designing or deploying IP audio, paging, or communication systems
- Technical writing experience
- Understanding of hardware and electrical circuits
- Retail or customer service experience
- Commercial/Professional audio background
- Fluency in French or Spanish is an asset
Benefits
- Group medical and dental benefits
Company Overview