Note: The job is a remote job and is open to candidates in USA. EBANX is a global fintech founded in 2012 with a mission to be the leading payments partner in rising markets. They are building a Talent Pool for a future Account Manager role focused on driving growth with international merchants and ensuring the best possible experience for customers.
Responsibilities
- Managing current large merchants with a focus on driving YOY revenue growth by executing strategic commercial growth plans
- Developing and driving pipeline of new products, market expansion, and share of checkout opportunities, to increase volume and revenue within each merchant relationship
- Develop and maintain a trusted relationship, acting as the voice of the customer: learning merchants’ product pain points and expansion plans, understanding their priorities and urgency, and effectively communicating this across internal cross-functional teams
- Outstanding internal and external communication - respond to client’s demands and correctly address, convey compelling value propositions, inform merchant’s of EBANX’s product roadmap, ability to communicate sensitive news to the merchant
- Monitor, measure, and propose strategies to continually improve merchant performance, payment method optimization, market penetration, and brand advancement
- Close collaboration and partnership with a diverse cross functional team (e.g. product, marketing, subject matter experts, operations, risk, legal, and finance) to maximize merchant satisfaction and reference ability
- Maintain a strong understanding of our competitive landscape and business strategy, and the competitive landscape
- Diligently report on sales pipeline progression within Salesforce.com; requires a high level of organization
- Provide feedback to leadership on ways to optimize the sales cycle, enhance sales channels, and improve corporate brand awareness
- At all times you will be a positive representative of the company and its brand and will conduct all sales activities with the highest degree of professionalism
- Reporting directly to the Global Leader of Merchant Success - Americas and Europe
Skills
- Experience as Account Manager or Business Development with a tenure of exceeding targets
- Must have experience in payments
- Understanding of merchant payment environment and needs
- Analytical skills, high level of organization, attention to details
- Proven experience using Salesforce CRM to manage pipelines, forecast revenue, and drive sales process discipline
- Ability to translate CRM and data insights into actionable account or territory strategies
- A self-starter who is comfortable in an entrepreneurial and fast paced setting
- Tenacious and resilient with a positive, solution-oriented attitude
- Confident, articulate, and professional communication, presentation, and persuasion skills
- Excellent planning, prioritization, and time management discipline
- Must have a valid passport and be willing to travel (up to 30% of the time)
- Fluent English (we will test it)
- A secondary language is a plus
Benefits
- Spanish, English or Portuguese classes
- WAVES (bonus) - Program of goals and results (variable compensation)
- EBANX Education: budget for long courses
- EBANX Skills: budget for workshops and courses
- EBANX Flexible: birthday Day Off
- EBANX Health: Health and Dental Insurance, with subsidy for dependents, and medicine subsidy for ebankers
- Hello ebanker: psychology, finance and legal orientation
Company Overview