Note: The job is a remote job and is open to candidates in USA. EBANX is a global fintech founded in 2012, dedicated to being the leading payments partner in rising markets. The Key Account Management Specialist will manage large merchants to drive revenue growth and enhance customer experience through strategic commercial plans and strong relationship management.
Responsibilities
- Managing current large merchants with a focus on driving YOY revenue growth by executing strategic commercial growth plans
- Developing and driving pipeline of new products, market expansion, and share of checkout opportunities, to increase volume and revenue within each merchant relationship
- Develop and maintain a trusted relationship, acting as the voice of the customer: learning merchants' product pain points and expansion plans, understanding their priorities and urgency, and effectively communicating this across internal cross-functional teams
- Outstanding internal and external communication - respond to client's demands and correctly address, convey compelling value propositions, inform merchant's of EBANX's product roadmap, ability to communicate sensitive news to the merchant
- Monitor, measure, and propose strategies to continually improve merchant performance, payment method optimization, market penetration, and brand advancement
- Close collaboration and partnership with a diverse cross functional team (e.g. product, marketing, subject matter experts, operations, risk, legal, and finance) to maximize merchant satisfaction and reference ability
- Maintain a strong understanding of our competitive landscape and business strategy, and the competitive landscape
- Diligently report on sales pipeline progression within Salesforce.com; requires a high level of organization
- Provide feedback to leadership on ways to optimize the sales cycle, enhance sales channels, and improve corporate brand awareness
- At all times you will be a positive representative of the company and its brand and will conduct all sales activities with the highest degree of professionalism
- Reporting directly to the Global Leader of Merchant Success - Americas and Europe
Skills
- Experience as Account Manager or Business Development with a tenure of exceeding targets
- Must have experience in payments
- Understanding of merchant payment environment and needs
- Analytical skills, high level of organization, attention to details
- Proven experience using Salesforce CRM to manage pipelines, forecast revenue, and drive sales process discipline
- Ability to translate CRM and data insights into actionable account or territory strategies
- A self-starter who is comfortable in an entrepreneurial and fast paced setting
- Tenacious and resilient with a positive, solution-oriented attitude
- Confident, articulate, and professional communication, presentation, and persuasion skills
- Excellent planning, prioritization, and time management discipline
- Must have a valid passport and be willing to travel (up to 30% of the time)
- Fluent English (we will test it). A secondary language is a plus
Benefits
- A challenging environment, with opportunities to grow
- Spanish, English or Portuguese classes
- WAVES (bonus) - Program of goals and results (variable compensation)
- EBANX Education: budget for long courses
- EBANX Skills: budget for workshops and courses
- EBANX Flexible: birthday Day Off
- EBANX Health: Health and Dental Insurance, with subsidy for dependents, and medicine subsidy for ebankers
- Hello ebanker: psychology, finance and legal orientation
Company Overview
EBANX is the go-to payments platform for global companies in emerging markets. It was founded in 2012, and is headquartered in Curitiba, Parana, BRA, with a workforce of 501-1000 employees. Its website is https://www.ebanx.com/.