Note: The job is a remote job and is open to candidates in USA. Aventiv Technologies is a company that focuses on providing effective communication solutions. The Supervisor Communications Analyst will assist in managing the staffing needs and performance goals of Communication Analysts while troubleshooting system issues and supporting team development.
Responsibilities
- Oversee the time management and team attendance for all reporting associates while communicating issues and needs to the Manager Monitoring Operations
- Maintain a master list of scheduling for team members, including absence request and schedule changes needed
- Communicate direction to Communication Analyst
- Troubleshoot, assist and report technical/system issues to the Manager Monitoring Operations
- Compile report of lost production hours during system outages
- Review audit reports to ensure Communication Analysts are meeting all goals and objectives
- Assist or conduct as needed with interviews and give insight on candidates
- Assist with necessary training for new hires and seasoned associates
- Ensure coaching opportunities are relayed in a timely manner
- Work to ensure Morale and Culture is represented in each conversation had with Agents
- Perform other related duties as assigned
Skills
- High school diploma or equivalent
- 1 year of experience supervising or training a team of associates that analyzes and reviews various forms of communication (telephone calls, letters, email, electronic messaging, video visits, etc.)
- Fluent in the use of Microsoft Excel
- Comprehensive knowledge of the principles of training, supervision, and management
- Ability to communicate effectively
- Ability to analyze and evaluate policies and procedures and formulate recommendations
- Ability to provide leadership and supervision to all staff
- Ability to manage change and achieve results
- Ability to work under time constraints
- Establish and maintain effective working relationships with staff
- Strong typing and organizing skills
- Bachelor degree in Criminal Justice, Business Administration, or related discipline
- 2+ years of experience as a Communications Analyst to include a year of supervisory experience
Benefits
- $255 to purchase company equipment (keyboard, monitor, headset, etc.
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits
Company Overview
Aventiv is a diversified technology company that provides innovative solutions to customers in the corrections and government sectors. It was founded in 2019, and is headquartered in Addison, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.aventiv.com/.