Note: The job is a remote job and is open to candidates in USA. Cyera is a company focused on enabling secure AI adoption for enterprises. The Strategy & Operations Manager will support the CTO by maximizing executive engagements and managing strategic customer relationships to ensure alignment with company goals.
Responsibilities
- Maximize CTO effectiveness by driving preparation, execution, and follow-through for strategic customer engagements and executive initiatives
- Coordinate founder-led interactions, executive requests, events, and communications to support strategic deals, renewals, and company priorities
- Ensure accountability and timely execution of founder commitments across customers and multiple internal stakeholders
- Serve as the cross-functional facilitator for Cyera's most strategic accounts, aligning teams around customer priorities, risks, and opportunities
- Drive resolution of critical customer issues and executive escalations while maintaining executive-level customer confidence
- Build tools to systematically maintain visibility into customer health, sentiment, adoption, value realization, renewal status, and growth opportunities
- Partner with GTM teams on executive interventions, expansion plans, retention strategies, and strategic renewals
- Manage high-impact customer situations, including security incidents, service disruptions, platform issues, and commercial escalations
- Translate customer feedback, engagement trends, and account insights into recommendations that influence company strategy and founders’ priorities
- Partner with Product and Engineering to ensure strategic customer needs inform roadmap prioritization and long-term planning
- Build and scale AI-powered workflows, reporting, and operating systems that increase founder leverage and organizational effectiveness
Skills
- 5+ years of experience in Strategy & Operations, Account Management, Solutions Engineering, Program Management, Consulting, Chief of Staff, or similar roles
- Comfort operating at the intersection of executive strategy and day-to-day hands-on execution
- Experience managing strategic enterprise customers, preferably within cybersecurity, SaaS, or infrastructure technology environments. Familiarity with Fortune 500 customer environments is strongly preferred
- Experience working closely with Product and Engineering teams
- Strong operational instincts and exceptional attention to detail
- Proficiency with relevant AI tools and modern operational systems
- Ability to quickly synthesize complex information - both business and technical contexts - and communicate with clarity and executive voice
- Experience navigating high-stakes customer situations and executive escalations
- Proven ability to influence cross-functional teams without direct authority
- Excellent written communication and executive presentation skills
- High levels of discretion, judgment, and trustworthiness
Benefits
- Ability to work remotely, with office setup reimbursement
- Competitive salary
- Unlimited PTO
- Paid holidays and sick time
- Health, vision, and dental insurance
- Life, short and long-term disability insurance
Company Overview
Company H1B Sponsorship