Note: The job is a remote job and is open to candidates in USA. OpenLoop is a telehealth support solutions company aiming to streamline care delivery across various specialties. They are seeking a Staff/Principal Product Manager to own the product strategy and delivery for the identity and access layer, focusing on how users authenticate and how patient identities are resolved across systems.
Responsibilities
- Define and drive product strategy for high-impact, cross-product initiatives aligned with OpenLoop’s business goals
- Own the strategy and roadmap for identity, authentication, and authorization across workforce, customer, and patient populations
- Own the Auth Platform — OAuth2/OIDC flows, RBAC, enterprise IdP federation, OAuth scope catalogs as customer-facing contracts
- Own the Patient Identity — the layer that identifies a patient consistently across tenants and EHRs while enforcing platform-wide decisions about that identity
- Stay technical and hands-on. Spend 20%–30% of your time in architecture reviews, schemas, sequence diagrams, and event contracts. Author relevant artifacts with your team and pressure-test trade-offs before commitments get made
- Build with AI in the loop. Use Claude Code, Cursor, or equivalent agents as daily collaborators — prototyping schemas, scaffolding flows, and querying the codebase. We're hiring a PM who also has a passion for building
- Treat compliance as a product requirement. HIPAA, PHI handling, and cross-tenant identity decisions are gates on the roadmap
- Partner cross-functionally with Engineering, Security, Compliance, SRE, and the domain PMs consuming identity & auth services
Skills
- 7+ years of product management, including 3+ as a senior, staff, or principal PM owning platform or infrastructure products
- Track record as the product owner for an identity, authentication, or authorization platform in B2B SaaS or B2B2C — you've shipped, not just specced, what real customers integrate against
- Working fluency with the modern IdP landscape (Okta WIC, Auth0, or equivalent) and the standards underneath — OAuth2, OIDC, JWT, SAML, and enterprise IdP federation patterns
- Strong product judgment for identity in regulated industries — HIPAA, PHI handling, and RBAC for high-blast-radius decisions like cross-tenant identity resolution
- Demonstrated fluency building with AI coding agents (Claude Code, Cursor, or equivalent). Show us a repo, PRD, or prototype where AI was a real collaborator in the process
- Skilled at aligning engineering, security, compliance, and executive stakeholders around a single identity strategy
- Experience in healthcare, fintech, or other highly regulated industries
- Experience shipping a CIAM product surface with self-service organization administration (member management, M2M client lifecycle, enterprise IdP federation setup)
- Experience modernizing legacy identity systems or migrating authentication platforms without breaking existing consumers
Benefits
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
Company Overview
OpenLoop is the nation’s top white-label digital health infrastructure provider, powering virtual care delivery for healthcare organizations, employers, retailers, and consumer brands. It was founded in 2020, and is headquartered in Des Moines, Iowa, USA, with a workforce of 501-1000 employees. Its website is https://openloophealth.com.