Note: The job is a remote job and is open to candidates in USA. Close is a CRM company focused on enhancing sales processes for small businesses. They are seeking a Staff Product Manager - Monetization to lead strategies in pricing, packaging, billing, and placement to drive growth and improve customer conversion rates.
Responsibilities
- Own the four components of monetization: pricing, packaging, billing, and placement. You'll both set the strategy and run the work
- Move free-to-paid conversion. This is your primary owned metric. You'll build the experiment roadmap, ship the tests, and be honest about what's working and what isn't
- Define and iterate on our AI credit system. This is greenfield. How credits get bought, consumed, displayed, refilled, and tied to plans - all of it is on the table
- Push our pricing and packaging into its next chapter. Think freemium, think reshaping plan structure, think how we package AI alongside core. Place big bets, with the data and customer research to back them
- Partner with engineering on the billing system itself. Stripe, the legacy code, the integrations - you'll be in the work, not just specifying it
- Run rigorous experiments. Crisp hypotheses, sound instrumentation, unvarnished reads on the result
- Be the connective tissue between EPD and GTM. Finance needs to model what you're shipping. Marketing needs to position it. Sales needs to sell against it. Support needs to handle the edge cases. You make all of that work
- Contribute to the North Star: getting Close from 11k paid customers to 20k by end of 2027. New paid customers is the H2 focus. You'll also strongly monitor ARPC, new MRR, churn, AI credit revenue, and usage revenue - even where you don't own them outright
Skills
- 6-8 years in SaaS, ideally B2B SMB, with real reps in pricing, packaging, and billing
- Experience in owning monetization work
- AI-forward and builder-minded
- Deeply familiar with usage-based billing
- Opinionated about AI monetization
- Detail-oriented across both strategy and infrastructure
- A clarity definer, not a clarity seeker
- Naturally cross-functional
- Bonus points if you've been part of standing up a credit system from scratch, or have lived through the migration from pure subscription to hybrid
Benefits
- Competitive pay plus an organization-wide goal-based bonus
- ~5 weeks of PTO to start. Plus a 1-week all-company Winter Holiday Break and paid US holidays. You'll earn 2 extra days for every year you're with Close.
- 80% Work Option: Work with your manager to choose between a standard 5-day week or a 4-day week at 80% pay
- Paid leave for primary and secondary caregivers
- A 1-month paid sabbatical every 5 years with the team
- Healthcare (US residents): Two medical plans with Close covering 99% of your premium, plus Dental, Vision, HSA, FSA, and company-paid Long-Term Disability
- 401k (US residents): We match your contributions up to 6%, vested immediately
Company Overview
A CRM for startups and small businesses with built-in sales communication tools. It was founded in 2011, and is headquartered in Palo Alto, California, USA, with a workforce of 51-200 employees. Its website is https://www.close.com.