[Remote] Sr Project Management Analyst

Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global leader in professional mobile communications systems, committed to enhancing safety through technology. They are seeking a Senior Project Management Analyst to support the Global Navy and Air Force Sustainment Programs, ensuring the delivery of high-quality products and services throughout the deployment lifecycle. This role involves managing quality deliverables, analyzing system performance metrics, and collaborating with cross-functional teams to drive service excellence.

Responsibilities

• Analyze system performance metrics, including ticket closure rates, response times, and equipment failure/repair data
• Conduct weekly root cause analysis for P1 and P2 incidents to provide actionable solutions for the military
• Develop comprehensive weekly, monthly, and quarterly reports on system health and SLA performance
• Partner with Supply Chain, Product Groups, Sales, and Deployment teams to drive unified resolutions for quality issues
• Act as the primary quality representative for strategic customers
• Manage expectations during high-priority incidents and serve as the face of Motorola Solutions for internal field teams and government stakeholders
• Lead root cause analysis (RCA) and execute corrective or preventive actions throughout the deployment lifecycle to ensure verified closure for the customer
• Manage containment
• Ensure proper RCA is conducted
• Provide stakeholder guidance, communicate status, set expectations
• Assume decision making authority for warranty/replacement transactions (PLAN-X, SP Authorizations)
• Work with the Product Group on a program to reduce the complexity and volume of MTNs being released
• Engage in the development of MTNs to ensure they carefully account for customer experience and the fields ability to efficiently and successfully implement them
• Manage Cost of Poor Quality (CoPQ) related to MTNs
• Manage the SDI, Service and Upgrade Operations (UO) transactional surveys
• Submit surveys to customers
• Track and update field team on responses
• Ensure all customer issues get resolved
• Provide the field team with reports on response rates and scores
• Provide field teams with regular updates on customer engagements and resolution status, including in-person meetings as required
• The ability to use standard business software (e.g., Google Suite, Microsoft, email, spreadsheets, scheduling software)
• Deep understanding of Motorola Solutions P25 Trunking Network Systems, Motorola radio systems and their application, Radio Frequency (RF) theory

Skills

• 5+ years of experience in one of the following: Quality, Service, Deployment, Sales, Engineering, Public Safety, Data Analytics, RF, P25 or the Military
• Ability to travel 25–50% to engage with strategic customers and field teams. This role is remote however, calls will occur during EST hours
• U.S. citizenship is mandatory
• Candidates must be legally authorized to work in the U.S. indefinitely (no employer sponsorship is available)
• The ability to successfully obtain and maintain a U.S. Government security clearance is a condition of continued employment, requiring the completion of a Standard Form 86 (SF-86) and obtaining the CompTIA Security+ certification or equivalent within the first 6 months of employment
• Required background clearance(s) as mandated by government customer(s) must be obtained
• A valid driver's license without traffic violations is required
• Bachelors Degree OR 5+ years of experience in one of the following: LMR, RF Systems, Data Analytics, Quality, Reporting, Motorola equipment, Telecommunications, Public Safety, Engineering, Networking P25, WAVE VoIP, or Military experience
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• Previous military or Department of Defense (DoD) experience, or professional exposure to military or federal work environments, is preferred

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

Company Overview