Note: The job is a remote job and is open to candidates in USA. EXL is a leading data analytics and digital operations company, and they are seeking a highly motivated Account Manager to drive growth and manage key relationships within the Sports & Gaming portfolio. The individual will be responsible for owning client accounts, deepening relationships with senior stakeholders, and ensuring alignment between client needs and EXL’s capabilities.
Responsibilities
- Serve as the primary relationship manager for assigned Sports & Gaming clients (e.g., leagues, teams, sportsbooks, game publishers)
- Develop and execute account growth strategies aligned with client priorities and EXL’s offerings
- Drive pipeline development, proposals, and renewals in collaboration with sales and delivery teams
- Drive revenue growth through expanding existing accounts with new solutions and services
- Build and maintain a healthy pipeline, ensuring disciplined tracking, forecasting, and closure
- Lead proposal development, commercial negotiations, and deal closures
- Meet or exceed quarterly and annual sales targets
- Build trusted advisor relationships with C-level and senior stakeholders in sports leagues, gaming operators, and media companies
- Identify opportunities to apply EXL’s Data, AI & Analytics, and digital solutions to solve client challenges
- Evangelize EXL’s capabilities in fan engagement, monetization, operations, and digital transformation
- Partner with delivery leaders to ensure high-quality, on-time execution of ongoing programs
- Monitor client satisfaction and proactively address any issues or risks
- Translate client feedback into actionable improvements for EXL teams
- Work closely with EXL’s capability leaders across Analytics, AI, Data Management, Digital Engineering, F&A, and Operations
- Support solution development and go-to-market strategy for Sports & Gaming vertical
- Contribute to thought leadership, case studies, and client presentations
Skills
- 10+ years of experience in client-facing roles such as account management, consulting, or business development, ideally in Sports, Gaming, Media, or adjacent industries
- Experience managing large accounts and actively driving growth; prior P&L ownership considered an advantage
- Proven ability to engage with CXO and VP/Director-level stakeholders to frame business problems, shape solutions, and drive adoption
- Strong understanding of data, analytics, AI/ML, and digital transformation in the context of fan engagement, ticketing, sponsorship, media & broadcasting, and game operations (on-field)
- Commercial orientation with experience supporting sales pursuits, RFP responses, proposals, and contract negotiations
- Strong communication and presentation skills with the ability to deliver at the executive level
- Demonstrated success in leading cross-functional and global delivery teams while ensuring client satisfaction
- Willingness to travel (30–40%) to client locations, league offices, and major events
- Bachelor's degree required
- Knowledge of the Sports & Gaming domain (leagues, sports betting & iGaming, and video gaming & eSports) highly preferred
- MBA or equivalent preferred
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