[Remote] Servicing Travel Advisor III, Chase Travel

Note: The job is a remote job and is open to candidates in USA. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Chase Travel Advisor in the Hotel Support Group, you will support suppliers in managing The Edit Hotels and work to resolve issues while ensuring a seamless customer experience.

Responsibilities

• Acts as a liaison between the hotel and the customer
• Understands Chase Travel program requirements
• Demonstrates proficiency with the HSG Email Tool (KANA)
• Participates fully as a team member, assisting as needed with all client service functions, including exchanges, processing hotel refunds, and ensuring promotions and member requests are added to reservations to maximize profits
• Attends staff and training meetings to stay updated on travel industry trends and office procedures
• Consistently meets established Key Performance Objectives
• Maintains accurate logs to ensure precise productivity measurement
• Achieves team metrics and KPIs
• Remains compliant with all Chase Travel eLearning requirements

Skills

• Demonstrates advanced knowledge of airline rules, regulations, tariffs, and other industry requirements
• Must have knowledge of SABRE CRS
• Exhibits the ability to work independently and as a team member, quickly learns technical concepts, excels in time management and multitasking, and possesses excellent interpersonal skills
• Possesses comprehensive knowledge of Chase Travel programs, products, and procedures
• Requires a minimum of one year of Chase Travel CORE experience
• Demonstrates advanced proficiency in using multiple screens in an online environment
• Shows intermediate to advanced proficiency with GDS and other technology platforms, including self-booking tools
• Strong phone contact handling skills, active listening abilities, and a customer-oriented approach adaptable to various personalities
• Excellent communication and presentation skills, with a willingness to take both inbound and outbound calls and flexibility to work varied hours, including nights and weekends
• Working knowledge of Microsoft Office programs such as Excel, Word, and Outlook is essential

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• A retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

Company Overview