Note: The job is a remote job and is open to candidates in USA. SAIC is a dedicated IT services company supporting national security initiatives. They are seeking a ServiceNow ABM Data Specialist to perform data analytics, reporting, testing, and quality assurance activities for the Defense Counterintelligence and Security Agency's IT infrastructure program.
Responsibilities
- Design, develop, and maintain ServiceNow dashboards, reports, and Performance Analytics solutions to support operational and strategic decision-making
- Develop customized reports and data visualizations tailored to stakeholder and business requirements
- Analyze operational metrics, SLA performance, incident trends, sprint metrics, and system usage data to identify trends and improvement opportunities
- Utilize ServiceNow reporting tools, Platform Analytics, and external data sources to extract, transform, validate, and present data effectively
- Conduct data quality audits and validation activities to ensure reporting accuracy, completeness, and consistency across environments
- Support testing efforts for ServiceNow enhancements, workflows, dashboards, integrations, and reporting solutions
- Participate in bug hunts, defect validation, root cause analysis, and troubleshooting activities related to ServiceNow applications and data processes
- Support User Acceptance Testing (UAT) activities by validating business requirements, executing test scenarios, documenting issues, and coordinating defect resolution efforts
- Develop and execute functional, regression, integration, and reporting validation test cases to ensure solutions meet business and technical requirements
- Document, track, and communicate defects, reporting discrepancies, and data issues with clear reproduction steps and impact analysis
- Collaborate with developers, business analysts, testers, and project managers to review requirements, refine user stories, and validate acceptance criteria
- Participate in Agile ceremonies including sprint planning, backlog refinement, retrospectives, daily stand-ups, and defect triage sessions
- Assist with maintaining reporting standards documentation, data dictionaries, metadata repositories, and operational procedures
- Develop automation solutions for recurring reporting, data validation, and quality assurance processes where applicable
- Ensure compliance with organizational data governance, security standards, and operational policies
- Research and recommend emerging analytics, reporting, testing, and automation tools to improve operational effectiveness and efficiency
Skills
- Bachelor's degree in Information Systems, Computer Science, Data Analytics, Business, or a related discipline from an accredited college/university
- Ten (10) or more years of related experience
- U.S. citizenship and an active Secret clearance
- Experience working in an Agile or Scrum software development environment
- Experience working with the ServiceNow platform, including reporting, dashboards, Performance Analytics, workflows, or operational support activities
- Familiarity with ServiceNow modules such as Incident, Change, Problem, Knowledge, or custom applications
- Experience supporting testing activities including User Acceptance Testing (UAT), regression testing, functional testing, and defect validation
- Experience participating in bug hunts, issue troubleshooting, and root cause analysis activities
- Strong analytical and problem-solving skills with attention to detail
- Experience with reporting tools, data analysis, and dashboard development
- Experience documenting defects, test results, and operational findings
- Strong communication and collaboration skills with the ability to work across technical and business teams
- Ability to manage multiple priorities in a fast-paced operational environment
- Experience with ServiceNow Performance Analytics and reporting capabilities
- Familiarity with ServiceNow Automated Test Framework (ATF) or other testing tools
- Experience with SQL, Power BI, Tableau, or other business intelligence and analytics platforms
- Experience supporting enterprise application testing and quality assurance processes
- Understanding of software development lifecycle (SDLC), QA methodologies, and Agile DevSecOps practices
- Prior experience supporting Government or DoD systems and environments
- ServiceNow Certified System Administrator or other ServiceNow certifications
- Experience with workflow automation, integration validation, and operational reporting optimization
Company Overview
SAIC specializes in IT, enterprise IT, engineering, and professional services. It was founded in 1969, and is headquartered in Reston, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.saic.com.