Note: The job is a remote job and is open to candidates in USA. Nokia is a leading telecommunications company, and they are seeking a Service Management L2 Engineer to enhance service delivery for their customers. The role involves monitoring service levels, resolving escalated issues, and providing training to ensure operational excellence.
Responsibilities
- Supporting: Customer’s NOC Operations and Maintenance Engineering Staff Network to develop Operations Readiness
- Establish documented processes and procedures to improve NOC visibility to the EMS’s and associated Network Elements
- Enhance the Client Outage Management and Notification processes
- Define IP MPLS provisioning standards and develop a consistent process guideline to further reduce fault restoration timelines
- Provide continued On-The-Job (OJK) Knowledge transfer to Client NOC personnel including:
- Monitoring and surveillance activities
- Command Line Interface for Nokia routers and switches
- NSP EMS Familiarization o New network element configuration/Network routing setup
- IP Element configuration o Event detection and isolation/Fault resolution
- Routine diagnostics and corrective action management
- Evaluate customer skillsets and develop training plan
Skills
- Bachelor's degree
- Advanced knowledge of IP/MPLS provisioning and fault restoration processes
- Proficiency in Nokia routers, switches, and NSP EMS
- Expertise in network element configuration, routing setup, and diagnostics
- Ability to analyze service incidents and correlate them with performance issues
- Strong troubleshooting skills for resolving complex faults
- Experience in creating documented workflows for NOC operations
- Skill in enhancing outage management and notification processes
- Ability to deliver effective training and knowledge transfer to NOC personnel
- Experience in evaluating skillsets and developing tailored training plans
- Achieved advanced skills and knowledge in integrating theory with organizational practices
- Typically requires 4–6 years of relevant experience and/or a graduate degree (or higher)
- Strong interpersonal skills for customer collaboration and onsite support
- Ability to work effectively in dynamic operational environments
Company Overview
Nokia manufactures mobile devices, network infrastructure, and location-based technology for businesses. It is a sub-organization of Enscryb. It was founded in 1865, and is headquartered in Espoo, Southern Finland, FIN, with a workforce of 10001+ employees. Its website is http://www.nokia.com.Company H1B Sponsorship
Nokia has a track record of offering H1B sponsorships, with 48 in 2026, 262 in 2025, 264 in 2024, 259 in 2023, 250 in 2022, 296 in 2021, 287 in 2020. Please note that this does not guarantee sponsorship for this specific role.