Note: The job is a remote job and is open to candidates in USA. Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. They are seeking a Senior Software Engineer to lead the design, development, and delivery of complex features within an AI-native engineering workflow for their Hyperlift Stars Platform.
Responsibilities
- Leads systems analysis, architectural design, and technology selection for complex features and core platform components
- Works with Product Managers, Technical Program Managers, and engineering leadership to architect scalable data services and pipelines
- Designs database schemas (PostgreSQL), backend microservices, and APIs that drive core Hyperlift Stars Platform
- Sets expectations for AI-native engineering practices within the team, ensuring AI tools are applied thoughtfully to improve reliability, efficiency, and user value
- Defines and maintains test strategies across unit, integration, and system levels
- Ensures codebase and systems comply with engineering best practices and drives process improvement initiatives
- Implements backend services and APIs in Python, Elixir, or Golang, following design specifications and internal development standards
- Leads development efforts and provides technical direction to ensure high code quality and maintainability
- Guides the team in using AI effectively without compromising maintainability or trust in system behavior
- Produces high-quality supporting documentation, design artifacts, and architectural decision records
- Develops and refactors code for performance, clarity, and testability across complex system areas
- Prepares features and infrastructure changes for production release, including deployment plans and rollback strategies
- Conducts and leads peer code reviews, contributing to team-wide engineering excellence and mentorship
- Troubleshoots and resolves complex issues surfaced through observability systems, user reports, or automated monitoring
- Diagnoses and resolves issues in distributed event-driven systems and microservices architectures
- Contributes to installation, deployment, and developer documentation
- Helps guide the team toward deadlines while managing changing priorities and unplanned work
- Participates in the full software lifecycle from ideation to long-term maintenance and support
- Works within an Agile development process focused on iterative value delivery to internal and external users
Skills
- Bachelor's degree in Computer Science or a related technical field (or equivalent experience)
- Strong design and architectural skills with demonstrated experience owning complex systems
- Expertise in Python; experience in Elixir or Golang a plus
- Strong working knowledge of relational databases, particularly PostgreSQL
- Experience building and optimizing REST APIs and working with event-driven architecture
- Strong understanding of data modeling, query performance tuning, and systems design
- Familiarity with distributed systems, microservices, and cloud infrastructure (Azure, AWS)
- Experience with infrastructure-as-code (e.g., Terraform, CloudFormation) and DevOps practices (e.g., GitLab pipelines, CI/CD)
- Ability to debug and optimize backend performance using modern observability tools
- Experience implementing containerized applications and orchestration (e.g., Kubernetes, Docker)
- Sound judgment on applying AI tools to improve reliability, efficiency, and development velocity
- Ability to work independently and collaboratively in high-performing engineering teams
- Strong written and verbal communication skills
- Demonstrated ability to architect and deliver scalable systems with minimal oversight
- Comfortable operating at Senior Software Engineer level, including mentoring peers, leading system design discussions, and providing technical direction
- Enthusiasm for learning new technologies and an open mind for evaluating potential solutions
- Proven ability to balance technical excellence with pragmatic delivery under shifting priorities
Benefits
- In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
Company Overview
Press Ganey is the leading partner to healthcare providers and health plans improving the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. It was founded in 1979, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is http://www.moreheadassociates.com.Company H1B Sponsorship
Press Ganey has a track record of offering H1B sponsorships, with 1 in 2026, 9 in 2025, 6 in 2024, 8 in 2023, 9 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.