Note: The job is a remote job and is open to candidates in USA. The Emily Program is dedicated to providing exceptional, individualized care for those with eating disorders. As a Senior Salesforce Administrator, you will enhance the Salesforce platform by managing user experience, gathering requirements, and implementing scalable solutions, while ensuring effective communication with stakeholders.
Responsibilities
- All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
- Understanding of basic triggers/Apex code knowledge
- Sandbox environment management
- DevOps/release management experience
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
- Identify unused or underutilized platform features
- Create a platform roadmap and define priorities, liaising with stakeholders
- Own the communication of any platform changes to end users and stakeholders
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Proactive system maintenance, including security reviews, release updates, health check, and Optimizer
- User support tickets
- Monitor and improve user adoption
- New user and ongoing user training
- Technical documentation
- Management of integrated applications and third-party suppliers including [enter your additional applications, e.g. DocuSign, Conga, Survey Gizmo, Mailchimp, etc.]
Skills
- Bachelor's/Postgraduate degree or professional qualification
- Strong Salesforce product knowledge and at least five years of hands-on Salesforce Administration experience with [Sales Cloud or your Salesforce product]
- Certified Salesforce Administrator
- Designing scalable, best-practice solutions
- Excellent relationship-building skills
- Ability to liaise with stakeholders at all levels
- Translating requirements into technical solutions
- Experience in change management and governance
- Training end users and key stakeholders
- Technical documentation
- Available and responsive to questions
- Experience implementing Salesforce configuration changes
- DevOps/release management experience
- Understands basic triggers/Apex code knowledge
- Additional Salesforce certifications (e.g. Advanced Administrator, Platform App Builder)
- A proactive attitude to platform enhancements
- Demonstrates continued personal/professional development
- Is active in the Salesforce community
Benefits
- HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
- Dental insurance (Delta Dental)
- Vision insurance (EyeMed)
- Short-term and long-term disability insurance
- Company-paid life insurance
- 401(k) plan available two months after start date
- Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
- Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period.
- Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO
Company Overview