Note: The job is a remote job and is open to candidates in USA. H&R Block is a leading company in the tax industry with a commitment to providing help and inspiring confidence in clients. They are seeking a Senior Quality Assurance Analyst to lead quality efforts across the full development lifecycle, ensuring products meet technical standards and deliver exceptional customer experiences.
Responsibilities
- Develop comprehensive testing strategies, test plans, and test cases in alignment with organizational and industry standards
- Document defects clearly and thoroughly, enabling easy reproduction and providing well-considered workarounds for customer issues
- Propose and articulate process improvement ideas, including implementation strategies and actionable plans
- Design and execute thorough manual test cases based on deep product knowledge and test design principles, ensuring full coverage with efficient resource use
- Leverage test automation tools to enhance test coverage and improve testing efficiency
- Perform end-to-end functional testing, incorporating both manual and automated test executions to validate system behavior
- Act as a customer advocate by investigating production defects and championing customer requirements throughout the development lifecycle
- Review product documentation for accuracy and clarity, ensuring it meets customer needs; train others on product functionality and testing practices
- Design tests that reflect real-world customer usage, including nuanced scenarios informed by ongoing customer feedback
- Collaborate with User Experience teams to develop usability tests and contribute to the creation, review, and approval of requirements and design documentation
- Influence marketing requirements documents by providing feedback grounded in deep product knowledge and understanding of customer needs
- Participate in inspection and review processes for non-code deliverables, particularly at the requirements documentation stage
- Create detailed work plans for individual and project tasks, documenting goals, designs, and outcomes for both technical and non-technical audiences
- Evaluate and prioritize alternative approaches to meet objectives effectively and efficiently
Skills
- Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
- Ability to anticipate customer needs and match them with appropriate products and services
- Ability to collaborate and solve problems effectively with excellent cross-team collaboration and communication skills
- Basic understanding of Generally Accepted Accounting Principles (GAAP), accounting theory, and payroll theory/payroll taxation
- Comfort with working under pressure in a fast-paced environment
- Exceptional verbal and written communication skills, including customer service, listening, negotiation, and presentation
- 5 years minimum related work experience
- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
- Self-sufficient and self-starter mindset with the ability to prioritize work efficiently
- Strong research skills
- Familiarity with multiple accounting and enterprise resource planning systems such as QuickBooks Online, Xero, and Sage
Benefits
- Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage
- Can participate in the H&R Block Retirement Savings Plan (401(k) Plan)
- The Employee Assistance Program
- (virtual) fitness center programs
- The associate discount program
- Are automatically enrolled in Business Travel Accident Insurance
- Receive Associate Tax Prep benefit
Company Overview
Company H1B Sponsorship