Note: The job is a remote job and is open to candidates in USA. Ditto is redefining how data moves at the edge, enabling developers to build resilient, real-time applications. As the Staff Product Manager for Cloud Infrastructure & Platform, you will own the product strategy and user journey across Ditto's cloud deployment models, engaging directly with customers and internal teams to deliver effective solutions.
Responsibilities
- Own the product roadmap across Ditto's three deployment models (SaaS, BYOC, Self-Managed), ensuring a coherent and well-differentiated user journey for each
- Engage directly with enterprise customers to understand their infrastructure environments, deployment constraints, security requirements, and operational expectations, and translate those into clear product requirements
- Work closely with GTM and field teams to support active and prospective deployments, providing product-level guidance on deployment architecture, configuration, and tradeoffs
- Define and maintain the product backlog for cloud infrastructure and platform, prioritizing work that improves deployment experience, operational reliability, and customer self-sufficiency
- Develop deep expertise in customer deployment patterns across AWS, Azure, and GCP, including government and restricted cloud environments, and understand the operational requirements those environments impose
- Partner with engineering to deliver platform capabilities that reduce deployment friction, improve observability, and enable customers to run Ditto reliably at scale
- Collaborate with security, compliance, and enterprise sales teams to support customers operating in regulated or restricted environments
- Serve as the internal expert on deployment topology and cloud infrastructure, educating field teams and customers on Ditto's capabilities, limitations, and best practices across deployment models
- Define success metrics for deployment experience and operational health, and track progress against them
- Represent customer and field feedback internally to influence platform architecture and infrastructure priorities
Skills
- Bachelor's degree in Computer Science, Engineering, or equivalent experience, with strong grounding in cloud infrastructure, distributed systems, or enterprise software
- 7+ years of Product Management experience, with a focus on infrastructure, platform, or developer-facing products
- Hands-on experience owning or shipping products across SaaS, BYOC, and self-managed deployment models
- Direct experience with government or restricted cloud environments and the operational and security requirements associated with them
- Deep working knowledge of AWS; ability to reason about VPC design, IAM, compute, storage, and networking primitives in the context of customer deployments
- Technical fluency to engage credibly with infrastructure and platform engineers on architecture decisions, deployment tradeoffs, and operational requirements
- Experience working directly with enterprise customers and field teams on complex deployment engagements, including requirements gathering and solution framing
- Strong communication skills for presenting to both technical and executive audiences, and for translating between customer needs and engineering execution
- Experience with modern cloud infrastructure and containerized deployment environments
- US-based and authorized to work in the United States
- Willingness to travel once a quarter for company meetups and customer engagements
- Working knowledge of Azure and/or GCP, including Azure Government or Google Public Sector environments
- Familiarity with compliance frameworks or certification processes relevant to regulated industries or government deployments
- Familiarity with Kubernetes and Helm
- Background in edge computing, IoT, or distributed systems where data residency and offline operation are first-class concerns
- Experience with observability tooling (metrics, logging, tracing) and helping customers instrument cloud-deployed services
- Prior experience at a startup scaling a platform product across enterprise deployment segments
- Experience working in remote, globally distributed teams
Benefits
- Competitive salaries and meaningful equity
- Health, dental, vision, life, and disability insurance
- 401(k)
- Flexible spending accounts
- Flexible time off
- Remote work
- Access to Atlanta and San Francisco offices if you ever want a place to work or meet up with teammates
Company Overview
Ditto allows teams to collaborate on consistent and effective copy. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 2-10 employees. Its website is http://dittowords.com.