Note: The job is a remote job and is open to candidates in USA. Tango Analytics is dedicated to helping businesses make smarter decisions through innovative technology and data. They are seeking a Senior Product Designer to join their AI & Innovation team, responsible for designing end-to-end agent experiences and defining trust patterns for AI-powered products.
Responsibilities
- Design agent experiences end-to-end. From how recommendations are presented and verified, through human review and override paths, to error recovery and trust rebuilding after a bad call
- Run discovery for AI-specific UX problems. Partner with Product and AI Engineering to define jobs-to-be-done for agent-powered workflows and new product surfaces
- Define trust and transparency patterns. Design how and when agents communicate uncertainty, disclose confidence levels, surface reasoning, and make automation boundaries visible to enterprise users with compliance obligations
- Build and validate prototypes. Use AI-powered design and prototyping tools to create coded prototypes for user testing and ship design artifacts directly into the development pipeline
- Partner with AI Engineering on interaction paradigms. Decide when to use conversational UI vs. ambient recommendations vs. structured decision flows, and document which patterns serve each agent type and why
- Shape design patterns that work across multiple agent domains (lease consolidation, space optimization, energy management) while respecting the differences in stakes, users, and failure modes between them
Skills
- 4+ years in product design with experience designing AI or ML-powered products where the underlying system is probabilistic, not deterministic. You know the difference between error states in traditional software and failure modes in AI systems
- AI fluency in your own workflow. Uses AI tools in the design process today for research synthesis, design generation, coded prototyping, and documentation
- Experience designing trust surfaces: confidence disclosure, human-in-the-loop triggers, progressive automation, and failure recovery patterns for AI-powered products
- Proficiency in Figma and experience with AI-powered prototyping tools for shipping design artifacts directly into development workflows
- Service design depth. Mapped multi-stakeholder workflows where the design problem extends beyond the screen. Customer journey maps, service blueprints, and jobs-to-be-done mapping are tools you've used in production, not just in a portfolio case study
- Enterprise B2B instinct. Understands that enterprise users carry compliance obligations, that decisions have audit trails, and that 'move fast' means something different when a wrong recommendation touches a multimillion-dollar lease decision
- Strong cross-functional partnership with engineering and product teams. Comfortable making and defending interaction pattern decisions with documented rationale
- Bachelor's degree in design, or a related field, or equivalent professional experience
- Familiarity with agentic product design patterns such as agent monitoring, verification, override flows, and autonomy-level configuration is strongly preferred
Benefits
- Health, dental, and vision insurance
- Generous paid time off to support your well-being
- Flexible Work EnvironmentWhether remote, hybrid, or in-office, we support work arrangements that promote productivity and balance
- Inclusive & Collaborative CultureWe foster a workplace where diverse perspectives are valued, teamwork is encouraged, and everyone has a voice
Company Overview