Note: The job is a remote job and is open to candidates in USA. Journey is a leading hotel marketing agency, revolutionising the luxury hospitality and travel industry through creativity and technology solutions. They are seeking a Senior Product Designer to lead the design of their e-commerce booking platform, focusing on enhancing user experiences and driving revenue through innovative design solutions.
Responsibilities
- Lead end-to-end design for Book across discovery, UX, UI and delivery
- Translate business goals, data insights, and hotel requirements into elegant, high-performing booking experiences
- Own core user journeys such as search, availability, selection, checkout, upsell, and gifting
- Conduct qualitative and quantitative research — interviews, usability tests, funnel analysis, behavioural insights
- Use CRO principles, analytics, and experimentation to drive measurable improvements in conversion and revenue
- Create high-quality flows, wireframes, prototypes and polished UI designs
- Contribute to and expand our design system with scalable, reusable components
- Work closely with engineering to ensure smooth handover, clarity and high-quality implementation
- Support both iterative improvements and larger strategic projects, including the upcoming UX/UI overhaul
- Present work with clarity, rationale and evidence — influencing thinking across teams
- Champion data-informed, human-centred design and help evolve the product culture
Skills
- 5+ years in product design, ideally in e-commerce, B2C, retail or transactional platforms
- A portfolio demonstrating end-to-end UX/UI work with clear commercial outcomes
- Strong UX capabilities: user journeys, interaction design, prototyping, IA
- Strong UI craft with a clean, contemporary digital aesthetic
- Proven experience using analytics, experimentation, CRO and A/B testing to guide decisions
- Comfortable designing for mobile-first experiences and responsive interfaces
- Experienced running user interviews, usability tests and research cycles
- Systems thinker with experience working within and contributing to design systems
- Excellent communication skills — clear, articulate, persuasive
- Confident working in cross-functional squads with product and engineering
- Calm under pressure, organised, and able to balance detail with speed
- Curious, evidence-led and comfortable challenging assumptions
- Responsibility, taking ownership of projects, delivering over expectations
- Strong people and communication skills. Commercially minded
- Fast learner, accountable and ambitious
- Passionate about detail, data and order. Focused on improving processes and systems
- Ability to work under your own initiative in a fast paced environment and industry
- Driven to be an expert in our industry and be ahead of our competitors
Company Overview
The future of luxury hospitality isn’t just about selling rooms: it’s about retailing experiences. It was founded in 2007, and is headquartered in Gloucester, Gloucestershire, GBR, with a workforce of 51-200 employees. Its website is https://journey.travel/.