Note: The job is a remote job and is open to candidates in USA. American Unit, Inc is seeking a Senior OCM Consultant to support the OCM Lead in developing and executing change management strategies for technology transformation initiatives. The role involves driving user adoption, organizational readiness, and ensuring alignment with project objectives through various change management activities.
Responsibilities
- Support the OCM Lead in the execution of change management strategies across technology implementations and transformation initiatives
- Lead assigned OCM workstreams and deliverables while collaborating with project teams to ensure alignment with project milestones and release schedules
- Conduct stakeholder analyses, change impact assessments, and organizational readiness activities
- Develop and execute communication, training, and engagement plans to support adoption of new systems, processes, and ways of working
- Partner with business and technical teams to identify change risks, resistance points, and adoption challenges; recommend mitigation strategies
- Facilitate workshops, focus groups, stakeholder meetings, and feedback sessions to inform and support change initiatives
- Create executive-ready presentations, project updates, communications, and training materials
- Assist in developing change networks, champion programs, and leadership engagement activities
- Support the collection and analysis of adoption metrics, user feedback, and readiness data to inform change interventions
- Collaborate with cross-functional teams to ensure a consistent and positive end-user experience throughout the transformation journey
- Contribute to the continuous improvement of OCM methodologies, tools, and templates
- Provide coaching and guidance to junior team members when appropriate
Skills
- ServiceNow OCM experience - This is Mandate
- 5–8+ years of Organizational Change Management experience, preferably supporting technology implementations and digital transformations
- Experience contributing to OCM programs for enterprise technology deployments (e.g., ServiceNow, CRM, ITSM, HRIS, ERP, AI, or digital workplace solutions)
- Strong background in change management, stakeholder engagement, communications, training, and user adoption activities
- Ability to translate technical and process changes into business impacts and user-focused messaging
- Strong facilitation, presentation, stakeholder management, and consulting skills
- Experience working within matrixed project environments and partnering with cross-functional teams
- Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously
- Comfortable working in fast-paced environments with evolving priorities and ambiguity
- Bachelor's degree required (Business, Communications, Organizational Development, or related field preferred)
- Prosci or CCMP certification preferred
- Project/program management experience or certifications (PMP, Scrum, Agile, etc.)
Company Overview
Company H1B Sponsorship