Note: The job is a remote job and is open to candidates in USA. NVIDIA is expanding its presence in the U.S. federal government market with a focus on ensuring mission-critical AI deployments succeed. The Senior Customer Success Manager will serve as the primary relationship owner for federal customers, guiding them through the adoption of NVIDIA's AI portfolio and ensuring they achieve their operational goals.
Responsibilities
- Serve as the primary post-sale relationship owner for a portfolio of U.S. federal and civilian agency customers, acting as their trusted advisor throughout the full customer lifecycle
- Develop and execute tailored Customer Success Plans that align NVIDIA AI solutions to each agency's mission priorities, technical environment, and operational goals
- Lead regular Executive Business Reviews and agency-level health check-ins, presenting adoption trends, value metrics, and forward-looking roadmap alignment
- Drive software adoption and usage expansion across NVIDIA AI Enterprise, Run:AI, Omniverse, and hardened AI container deployments, particularly within classified, air-gapped, and IL4/IL5/IL6 environments
- Identify and proactively manage customer health risks, coordinating internal escalation paths with technical, product, and leadership teams when needed
- Partner closely with federal system integrators, OEM partners, and prime contractors to support smooth deployment and ongoing enablement
- Serve as the voice of the customer internally, translating field observations and agency feedback into actionable input for NVIDIA's product, engineering, and federal go-to-market teams
- Support renewal readiness by ensuring customers are achieving their defined success metrics well in advance of contract milestones
Skills
- Active Top Secret (TS) security clearance; TS/SCI preferred
- 12+ years of Customer Success, technical account management, or professional services experience supporting U.S. federal government customers, with demonstrated impact on adoption, retention, and customer outcomes
- BS degree or equivalent experience
- Experience supporting software deployments in classified, air-gapped, or mission-critical environments, with a working understanding of what it takes to operationalize enterprise software in those constraints
- Familiarity with federal compliance and security frameworks including FedRAMP, DoD Impact Levels (IL4/IL5/IL6), FIPS 140-3, and NIST 800-53
- Strong executive communication and relationship management skills, equally comfortable running a QBR with a program director as working through a technical deployment issue with an infrastructure team
- Understanding of federal procurement processes, contracting vehicles (GSA Schedule, SEWP, IDIQs), and budget cycles as they relate to software adoption and renewal planning
- Proven ability to manage complex, multi-stakeholder relationships across agencies, mission owners, and federal system integrators
- Experience with AI, HPC, or advanced software platforms, enough to have an informed technical conversation and know when to bring in the right experts
- TS/SCI clearance with full-scope polygraph. Ability travel 25-40% of time
- Established relationships within key DoD components, the intelligence community, or civilian agencies with active AI modernization programs
- Experience helping federal customers adopt containerized AI workloads, MLOps platforms, or GPU-accelerated computing at scale
- Familiarity with NVIDIA technologies and the specific challenges of deploying AI in secure government environments
- Background in mission-area use cases such as digital twin/simulation (Omniverse), geospatial intelligence, signals processing, or autonomous systems
Benefits
- Equity
- Benefits
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