Note: The job is a remote job and is open to candidates in USA. Solo.io is a VC-backed company that enables organizations to connect, secure, and observe modern applications with their API and Service Mesh Management Platform. They are seeking a Senior Customer Success Engineer to provide expert guidance to customers, develop relationships, and assist in the successful adoption of their products.
Responsibilities
- Provide daily expert guidance to existing customers
- Develop strong relationships with customers, sales, and product teams
- Proactively guide customers through their architectural and product setup and decisions
- Troubleshoot and solve complex situations collaborating with Developers and Field Engineers
- Contribute to Solo.io projects by submitting issues, pull requests, and documentation
- Stay current with fast-moving additions to Solo.io products and related technologies to retain domain expertise and credibility
- Manage stressful situations with calm professionalism, empathy, and compassion
- Actively engage with the Solo.io community and related open source projects to foster adoption and grow external contributions
Skills
- At least two years of hands-on experience with Kubernetes
- Working knowledge of Go, Java, Node.js or related, modern programming language
- Ability to dig into code to troubleshoot
- Strong written and verbal communication skills
Company Overview
Solo.io delivers cloud-native API and service mesh solutions, built on Istio and Envoy, to secure and scale apps across any environment. It was founded in 2017, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://www.solo.io.