Note: The job is a remote job and is open to candidates in USA. Southern States Toyotalift is a leader in the material handling industry, specializing in providing solutions for businesses. As a Senior Business Analyst, you will contribute by providing advanced analysis, research, and support for ERP software, ensuring data integrity and security across various locations.
Responsibilities
- Serve as Product Owner of the ERP ecosystem
- Assist in the implementation of ERP software solutions
- Define solution specifications
- Structure and prioritize business requirements and communicating plans
- Configure ERP applications to meet organization requirements
- Provide technical support for the ERP application and train users as required
- Collaborate with IT colleagues to provide system support, quick issue resolution, deployment, and implementation services leveraging common IT standards
- Identify the up and down-stream impacts of requests and mitigate risks accordingly
- Analyze current state processes, identify gaps, and make enhancement recommendations
- Create and maintain standalone and cross-functional documentation
- Document business leader and end user requirements for application enhancements, new application development, process improvements, etc. including current/future state process flows
- Serve as the point of contact between business and software providers to drive usage and adoption across the organization. Responsible for rolling out, testing, and training associates on software use
- Serve as the point-of-contact for software providers in resolving system issues
- Serve as IT project manager when required for projects
- Leverage full technical expertise in solution development
- Analyze and forecast the use of future software features and functions
- Analyze data and business processes to promote optimization opportunities
- Identify success criteria for solutions/enhancement implementation
- Develop test scenarios, test scripts, test plans, and coordinate their execution
- Own platform testing criteria and understand what ‘good’ looks like
- Coordinate production moves with IT and external groups
- Facilitate software integrations between ERP and other software vendors
- Monitor issues lists and prioritize requests/projects/updates on hold and in flight
- Advise on and assist to develop policies, procedures, or training documentation for business systems
- Collaborate with internal and external teams to optimize software workflows
- Follow change management plans
- Occasional branch travel required in support of rollouts and field training efforts
- Conduct periodic UARs (User Access Reviews)
- Perform system performance reviews and generate reports on inefficiencies and areas of improvement
- Conduct research into complementary solutions as the market matures
- Work independently, but in a cross-functional team environment
- Travel as needed
- Partner with Toyota Material Handling corporate, across the dealer network landscape, internal Southern States Material Handling leadership, branch operations, and the internal Analytics team to foster a Kaizen, continuous improvement culture
- Any other duties assigned as needed to help drive our Vision, fulfill our Mission, and abide by our Organization's Values
Skills
- 5 years working as a business analyst in a multi-site enterprise ERP environment
- Extensive experience working with leading ERP software; MS Dynamics preferred
- Experience in software systems implementations
- Light industrial or material handling industry exposure highly desirable
- Strong technical and analytical skills with knowledge of file systems, integration software, and systems applications required
- Proven track record supporting remote, field, and back-office personnel required
- Strong collaboration skills and ability to work across functional teams
- Exceptional written, presentation, and verbal communication skills
- Task prioritization working on multiple engagements in a fast-paced environment
- Possess critical thinking skills
- Demonstrative project management skills and understanding of modern cloud computing
- Strong Microsoft Excel skills
- Bachelor's degree in business, information systems or related field required
- Familiarity with IT standards such as html, ftp, cloud infrastructure preferred
- Exposure to SharePoint and mobile computing hardware strongly preferred
Benefits
- 401(k) with company matching
- Dental insurance
- Health insurance
- Vision Insurance
- PTO and Vacation
- Paid Holidays
- Flexible Spending Account
- Life Insurance
- Tuition Reimbursement
Company Overview
Southern States TOYOTAlift is a transportation company offering forklifts and lift trucks. It was founded in 1952, and is headquartered in Tampa, Florida, USA, with a workforce of 501-1000 employees. Its website is http://sstlift.com.