Note: The job is a remote job and is open to candidates in USA. itD is a consulting and software development company that values diversity, innovation, and integrity. They are seeking a Senior Analyst, GTM & Operations to support advertising partner programs by coordinating cross-functional efforts and managing operational workflows to ensure successful go-to-market initiatives.
Responsibilities
- Support end-to-end execution of advertising partner investment and incentive programs, ensuring alignment with GTM timelines and deliverables
- Coordinate with cross-functional teams (Engineering, Legal, Marketing, Sales, Partnerships) to support program execution and readiness
- Track project deliverables, identify risks, and escalate issues as needed to ensure timely resolution and successful outcomes
- Manage inbound ticketing partner incentive requests and escalations from internal and external stakeholders, ensuring clear communication and timely follow-up
- Collaborate with technical teams to support system enhancements, including participation in User Acceptance Testing (UAT) and validation of new features
- Develop and maintain program documentation, reporting, and collateral to support internal alignment and external partner communications
- Analyze operational data to identify trends, surface insights, and contribute recommendations to improve program performance and efficiency
- Support process improvement initiatives by identifying inefficiencies and contributing to automation and system enhancement efforts
- Attend regular internal practice community meetings
- Collaborate with your itD practice team on industry thought leadership
- Complete client case studies and learning material (blogs, media material)
- Build out material to contribute to the Digital Transformation practice
- Attend internal itD networking events (in person and virtual)
- Work with leadership on career development opportunities
Skills
- 5+ years of experience in Project Management, Sales Operations, or Partner Operations within a technology environment
- Experience supporting cross-functional programs and coordinating multiple workstreams across business and technical teams
- Strong project coordination skills, including tracking deliverables, managing risks, and supporting issue resolution
- Hands-on experience with CRM systems (Salesforce preferred), including deal tracking, lead/opportunity management, and partner workflows
- Experience managing or supporting technical support cases and navigating system/process issues
- Experience supporting GTM launches or operational program rollouts
- Strong analytical skills with experience using data to identify trends and inform recommendations
- Advanced proficiency in Excel or Google Sheets and experience building reports or dashboards
- Exceptional written and verbal communication skills with strong attention to detail
- Bachelor's degree in Business, Technology, or a related field required
- Experience with deal registration programs, partner incentives, or sales operations functions
- Familiarity with enterprise sales processes, including partner-led and direct sales motions
- Experience working in large-scale, global, or matrixed organizations
- Exposure to Deal Desk, incentives programs, or sales process optimization
- Experience collaborating with Engineering, Product, or Data teams on system enhancements
Benefits
- Comprehensive medical benefits
- A 401k plan
- Paid holidays
- Medical, dental, vision, life insurance
- Paid holidays
- 401K + matching
- Networking & career learning and development programs
Company Overview
itD is a different kind of technology and software development consultancy that puts client needs at the center of what we do. It was founded in 2005, and is headquartered in Campbell, California, USA, with a workforce of 501-1000 employees. Its website is https://itdtech.com.