Note: The job is a remote job and is open to candidates in USA. American Book Company is seeking a Senior Account Manager to manage and grow a portfolio of their largest and most complex literacy-focused partners. This role is responsible for delivering exceptional customer experiences while aligning product offerings with impactful literacy programs.
Responsibilities
- Manage and grow a portfolio of American Book Company's largest and most complex literacy-focused partners—including nonprofit organizations, foundations, school systems, and large-scale literacy initiatives—by acting as a trusted, strategic partner
- Deliver an exceptional frontline customer experience while aligning American Book Company's product offerings with high-impact literacy programs
- Lead complex, high-value partnerships, navigate multi-layered stakeholder environments, and drive both revenue growth and meaningful literacy outcomes at scale
- Monthly and annual sales targets for assigned literacy-focused accounts, typically nonprofit organizations, foundations, and literacy initiatives (orders of $50K-$500K+)
- Weekly analysis and projections on sales revenue for the upcoming four-week period, maintaining visibility into how accounts are tracking toward targets (by account)
- Active use of sales dashboards to monitor real-time data on pending and shipped orders
- Thoughtful account planning that balances budget constraints, program needs, and long-term partnership opportunities (by account)
- Cross-functional collaboration to ensure customers receive the right products, at the right time, for program deployment
- Contribution to quarterly EOS Rocks and ongoing personal development goals (Catalytic Coaching, 5-5-5’s)
- Serve as a primary relationship manager for literacy-focused organizations such as nonprofits, foundations, and education-based charities
- Build deep organizational insight into partner structures, funding models, procurement processes, and program objectives
- Engage in outbound outreach and, when required, cold calling or lead generation efforts to develop new literacy-focused partnerships and support company growth initiatives
- Promote products and services that support early childhood literacy, family reading initiatives, school readiness programs, and community engagement
- Lead complex sales cycles, including multi-phase programs, repeat initiatives, and long-term contracts
- Close sales through consultative selling, empathy-driven communication, and strong customer advocacy
- Build long-term partnerships rooted in trust, service, and shared outcomes rather than transactional sales alone
- Manage large, multi-order programs requiring coordination across timelines, locations, and stakeholder groups
- Meet or exceed sales targets while remaining sensitive to nonprofit budget cycles and grant-based funding
- Maintain strong product knowledge with an emphasis on titles suited for literacy programs, age-specific reading levels, and diverse audiences
- Utilize American Book Company's established sales tools and systems (e.g., SRWMS) to ensure consistency and accountability
- Close sales through advanced consultative selling, balancing empathy, commercial acumen, and execution excellence
- Identify opportunities to grow impact through repeat programs, pilot initiatives, or expanded partnerships
- Maintain proactive, positive relationships to maximize customer lifetime value and mission alignment
- Act as a senior escalation point for complex client challenges, including logistics, funding timelines, and execution risks
- Track customer interactions, appointments, and sales activity accurately in CRM tools
- Lead coordination with internal teams (production, logistics, finance) to execute complex programs efficiently
- Coordinate with internal teams (production, logistics, finance) to support program timelines and partnership requirements
- Manage and execute vendor applications, contracts, and procurement processes
- Support debt collection processes with sensitivity to nonprofit funding cycles
- Domestic and international travel as required to visit partner organizations, attend literacy-related events, or support on-site initiatives
- Attend conferences, summits, or trade shows related to education, literacy, or nonprofit work
- Share product insights and literacy trends with peers to elevate team-wide market knowledge
- Other responsibilities as required
Skills
- Bachelor's Degree in Business, Marketing, Education, Social Sciences, or related field is an asset; equivalent experience will also be considered
- Minimum 5–7 years of experience in sales, account management, or strategic partnerships, with exposure to complex accounts or programs
- Strong alignment with literacy, education, or community-based missions
- Demonstrated experience managing large accounts, complex sales cycles, and/or multi-stakeholder relationships
- Self-motivated, results-driven, and comfortable working independently within a structured sales framework
- Proven ability to negotiate pricing, contracts, and long-term agreements
- Excellent written and verbal communication skills across diverse stakeholder groups
- High emotional intelligence with the ability to build rapport, listen deeply, and understand complex organizational needs
- Strong organizational and time-management skills
- Detail-oriented with a strategic mindset
- Professional, service-oriented mindset with a natural sense of empathy and purpose
Company Overview