Note: The job is a remote job and is open to candidates in USA. Akamai Technologies is a leader in online security and performance solutions. They are seeking a Security Incident Responder to detect and mitigate cyberattacks, providing critical support to customers and ensuring the security of their online presence.
Responsibilities
- Being the first line availability for customer to respond to issues for their managed security services
- Monitoring internal infrastructure and customer events on their systems such as Central Alert System and proprietary graphing system
- Responding to customer incident tickets and internal routing while ensuring effective assignment of tasks to internal teams
- Following workflow procedures of an operations center in a large global environment
Skills
- Have a Bachelor's Degree and/or equivalent experience
- Be fluent in English and Japanese (Mandarin is a plus)
- Have experience in a Customer Support role or similar
- Demonstrate an ability to analyze, prioritize and escalate customer security attacks and engage with appropriate internal stakeholders
- Have basic knowledge of how the internet works, including, DNS, HTTP, Suite of IP Protocols
- Have passion and ability to learn new tools and technologies and problem solve
- Be able to work the following shift: Wednesday: 2:00 pm-7:30 ET and Thursday-Saturday: 7:30 am to 7:30 pm ET
Benefits
- Healthcare
- 401K savings plan
- Company holidays
- Vacation (in the form of PTO)
- Sick time
- Family friendly benefits including parental leave
- Employee assistance program including a focus on mental and financial wellness
Company Overview
Akamai is a provider of cloud services that help enterprises provide secure, high-performing user experiences on any device. It was founded in 1998, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is https://www.akamai.com.Company H1B Sponsorship
Akamai Technologies has a track record of offering H1B sponsorships, with 219 in 2025, 204 in 2024, 227 in 2023, 236 in 2022, 247 in 2021, 279 in 2020. Please note that this does not guarantee sponsorship for this specific role.