[Remote] SAP Commerce Cloud Technical Support Engineer

Note: The job is a remote job and is open to candidates in USA. EPAM Systems is seeking a SAP Commerce Cloud Technical Support Engineer to maintain the stability and reliability of their commerce platform. The role involves incident resolution, monitoring, and troubleshooting to ensure service performance goals are met and dependable outcomes are delivered to clients.

Responsibilities

• Resolve SAP Commerce Cloud incidents to restore service within agreed timelines
• Monitor platform health and service indicators to ensure system stability
• Troubleshoot application and environment issues to identify root causes
• Investigate recurring problems and propose corrective and preventive actions
• Maintain operational runbooks and incident records to support reliable delivery
• Coordinate escalations and communicate status updates to stakeholders
• Support continuous service performance by validating fixes and tracking outcomes

Skills

• 2+ years of experience with SAP Commerce Cloud (Hybris Commerce) in a support or operations context
• Strong incident management skills across triage, escalation and resolution
• Solid ability to work with cross-functional teams to restore services and reduce recurring issues
• Hands-on troubleshooting skills to diagnose production problems and identify root causes
• Strong monitoring and system stability focus to ensure reliable platform operations
• Clear communication skills to document issues, explain impact and share status updates
• English proficiency: B2 Upper-Intermediate

Benefits

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

Company Overview

EPAM leverages its core engineering expertise as a leading global product development and digital platform engineering services company. It was founded in 1993, and is headquartered in Newtown, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is https://www.epam.com.

Company H1B Sponsorship

EPAM Systems has a track record of offering H1B sponsorships, with 34 in 2026, 120 in 2025, 172 in 2024, 232 in 2023, 373 in 2022, 359 in 2021, 502 in 2020. Please note that this does not guarantee sponsorship for this specific role.