Note: The job is a remote job and is open to candidates in USA. Connect America is a leading provider of connected care solutions, empowering aging individuals to live safely and independently at home. They are seeking a motivated Sales Representative (Upsell) to engage with existing customers, understand their needs, and recommend additional products and services to enhance their safety and independence.
Responsibilities
- Engage and retain existing customers by delivering exceptional customer experiences
- Identify customer needs and upselling appropriate products and services
- Contact current subscribers to ensure satisfaction and promote additional offers
- Use product knowledge to guide customers to the best solutions
- Maintain accurate notes, statuses, and orders within Salesforce
- Support team operations through additional tasks as needed
Skills
- Strong communication skills, both verbal and written
- Comfortable using sales platforms, CRM systems, and Microsoft Office
- Confident, motivated, and able to present product information effectively
- 6+ months of high‑volume call center and dialer‑based sales experience required
- Comfortable working in a fast‑paced, high‑volume outbound call center environment
- Must be 18+
- High School Diploma or GED required
- Ability to work both independently and collaboratively
- Self‑starter who thrives in a growing, fast‑paced organization
- 1–2 years of sales or account management experience with a track record of upselling preferred
- College degree preferred
Benefits
- Unlimited earning potential, top performers earn over $100,000 annually
- Monthly performance incentives and contests
- Ongoing training and career development opportunities
- Medical, dental, life, and disability insurance options
- Paid Holidays and Paid Time Off
- 401(k) with company match
- Opportunity to work 100% remote
Company Overview
Connect America is a PA-based provider of life-saving personal emergency response monitoring services. It was founded in 2004, and is headquartered in Broomall, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is http://www.connectamerica.com.