[Remote] Sales Operations Representative

Note: The job is a remote job and is open to candidates in USA. Focus Technology is seeking a Sales Operations Representative to join their growing team in a fast-paced IT solutions environment. The role involves supporting Account Executives with client requests, pricing, and order processing, while ensuring accurate and efficient sales operations.

Responsibilities

• Support Account Executives with client requests, pricing, quoting, order processing, renewals, and general sales support activities
• Work with Account Executives, customers, vendors, and distributors to gather requirements, validate information, clarify next steps, and move opportunities through the sales process
• Create, update, and manage quotes for hardware, software, renewals, subscriptions, services, and other IT solutions
• Use vendor, distributor, CRM, ERP, and internal systems to support product configuration, pricing validation, deal registration, order processing, and fulfillment
• Coordinate with vendors and distributors to secure pricing, confirm promotions or programs, resolve issues, and support accurate order execution
• Review pricing, costing, margin, and order details to help ensure accuracy, profitability, and compliance with internal processes
• Maintain accurate and complete customer, opportunity, quote, order, renewal, and activity records within NetSuite, CRM, vendor portals, and other internal business systems
• Coordinate internal handoffs between Sales, Finance, Purchasing, Project Management, Managed Services, vendors, and distributors to support accurate quoting, order execution, fulfillment, billing, and customer follow-through
• Identify, research, and help resolve quoting, order, fulfillment, billing, vendor, and customer-related issues through timely follow-up and communication
• Gather missing information, clarify requirements, and determine next steps when requests are incomplete, time-sensitive, or not fully defined
• Manage a high volume of competing requests while prioritizing urgent sales, customer, vendor, and order-related needs
• Maintain and develop knowledge of IT products, vendor programs, manufacturer processes, and internal workflows to improve efficiency and sales support capabilities
• Support process improvement, standardization, reporting, documentation, and other Sales Operations initiatives as business needs evolve
• All other duties, as assigned

Skills

• Strong Microsoft Excel skills required, including comfort working with spreadsheets, pricing files, data validation, formulas, filtering, and basic analysis
• Strong general computer proficiency, including accurate data entry, professional email communication, and the ability to work efficiently across multiple business applications
• Excellent written and verbal communication skills with a professional, customer-focused approach
• Strong organizational skills with the ability to manage multiple competing priorities and deadlines
• High attention to detail and commitment to accuracy in quoting, pricing, order entry, and documentation
• Ability to work independently and collaboratively in a fast-paced environment with limited supervision
• Comfortable operating in situations where requirements may be incomplete, priorities may shift, or additional follow-up is required to clarify the path forward
• Solid problem-solving skills with the ability to identify issues, ask the right questions, and drive toward resolution
• Strong follow-through and ownership mentality
• Ability to maintain professionalism, confidentiality, and a courteous demeanor with internal and external stakeholders
• Familiarity with Microsoft Office, NetSuite, CRM platforms, vendor portals, distributor tools, SharePoint, and other collaborative business systems preferred
• IT product, vendor, and reseller industry knowledge strongly preferred
• 3+ years of experience in Sales Operations, Inside Sales, Business Operations, Purchasing, Customer Operations, or a similar support role preferred
• Experience within a Value-Added Reseller, IT reseller, Managed Services Provider, distributor, or Original Equipment Manufacturer strongly preferred
• Experience supporting hardware, software, licensing, renewals, warranties, subscriptions, or IT services preferred
• Cisco and/or Dell Technologies experience is a significant plus
• Experience with vendor deal registration, distributor quoting, manufacturer programs, rebates, promotional pricing, and order fulfillment preferred
• Bachelor's degree preferred; equivalent professional experience may be considered in lieu of a completed degree

Benefits

• Medical/Dental/Vision
• 401k plan
• Remote-friendly culture
• Career path program
• Employee appreciation events

Company Overview