Note: The job is a remote job and is open to candidates in USA. ISC2 is the world’s leading nonprofit member organization for cybersecurity professionals, dedicated to creating a safe and secure cyber world. The Sales Operations Analyst will serve as a liaison among various teams to support sales deliverables and processes, requiring in-depth knowledge of ISC2 certification and training programs.
Responsibilities
- Incumbent will be one of a team of subject-matter expert for multiple processes for NAR/LATAM and the SMB, B2B, OTP, IAP, Government and Sponsorship channels, including:
- Reporting and Analysis of Data Quality and Reconciliation, Leads, Account Profiles, Pipeline, Sales Cycle, GTM metrics, eCommerce, and other reporting objects
- Reporting and cleanup of data in the Salesforce system: identifying incomplete data, duplicates, etc
- Supporting 3rd Party System for sales with regards to Zoominfo, GovWin, LinkedIn Sales Navigator, and other systems as they arise
- Assisting in the processing and fulfillment of orders by ensuring orders and financial documentation are accurate
- Supporting sales reps by communicating and assisting with completion of other department’s requirements forms, templates, etc. (finance, education)
- Performing project management of tenders and bidding processes within the specified region
- Communicating with students for class transfers, cancellations and follow up with related administrative duties to close the loop on these items
- Supporting with the assessment of opportunity creation metrics for individual sales team members; to ensure accurate Salesforce pipeline entries
- Owning responsibility for posting schedules for ISC2 and OTP classes/trainings
- Performing miscellaneous duties, as assigned
Skills
- High school diploma or equivalent
- Minimum 4 years of sales or marketing operations experience
- Minimum two (2) years of experience using Salesforce platform, SFDC power user required; must be able to create reports and dashboards
- Professionalism with a high degree of business savvy and strong demonstration of intellect, drive, executive presence and sales acumen
- Ability to work with limited oversight or supervisor interaction
- Ability to demonstrate a high sense of urgency
- Self-starter who provides creative and pragmatic solutions to business issues and problems
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
- Excellent written and oral/presentation skills
- Superior organizational and planning skills
- Strong interpersonal skills with both internal and external clients/team
- Expert Excel user (not limited to VLOOKUPs, PIVOT Tables, Data transformation, etc)
- Experience working with AI tools or a demonstrated willingness to learn
- Work normal business hours and extended hours when necessary
- Up to 10% travel required
- Remain in a stationary position, often standing or sitting, for prolonged periods
- Regular use of office equipment such as a computer/laptop and monitor computer screens
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
- Bachelor's Degree in Marketing, Business Administration or related
- Experience and a background in the cybersecurity/IT training, vendor sponsorships, and certification industry
Benefits
- Information regarding our comprehensive benefits package is available here
Company Overview