Note: The job is a remote job and is open to candidates in USA. Carrington Holding Company, LLC is a leader in mortgage loan servicing, providing exceptional customer care and support to borrowers and investors. The Vendor Management QA Analyst I will be responsible for monitoring vendor management operations to ensure compliance with quality assurance standards and regulatory requirements, while also assisting in the development of reports and scorecards.
Responsibilities
- Review and audit all department activities, including vendor profile quality, documents provided and process for submittal to ensure compliance with quality assurance standards
- Responsible for running and distributing monthly department exception reports to Vendor Management leadership and internal stakeholders in a timely manner and report any anomalies
- Conduct first level review and evaluation of various vendor compliance documents throughout vendor oversight lifecycle (i.e., new vendor documents, annual re-certification, and vendor status change documents) to ensure compliance with all company policies and procedures
- Review all vendor compliance documents processed by team in system of record and report any inconsistencies to senior management for coaching opportunities and/or make recommendations of system or process modifications
- Review and process vendors’ contracts/SLAs/SOWs to ensure compliance with related key performance indicators as established for the vendor
- Responsible for preparing and submitting necessary documentation to automate department reports and vendors’ scorecards
- Lead the end-to-end process of developing reports and scorecards with internal support teams (i.e., IT, Business Intelligence, etc.) and business unit leaders
- Review and respond to internal and external audit requests received by the department as needed
- Evaluate monthly published scorecards and prepare Monthly Vendors’ Oversight Executive Summary
- Process vendor communication requests, including tracking acknowledgements as required
- Oversee the process of reviewing vendors’ on-site audit reports provided by Risk Management to ensure proper notification to internal stakeholders and tracking of any vendor remediation plans
- Assist management with the review of department's processes, policies, procedures and reports for accuracy and completeness to identify opportunities for associate training or process improvements
- Perform other duties and special projects as assigned
Skills
- High school diploma/GED or equivalent work experience
- One (1) or more years of experience in the financial services industry; mortgage servicing, auditing, finance, compliance or vendor management work experience
- A minimum one (1) year experience in CMS vendor management operations
- Motivated, enthusiastic, self-starter willing to take-on tasks with minimal supervision and deliver results
- Ability to work independently and collaborate effectively with the team in a complex environment and regulatory conditions
- Proficient in MS office, in particular word, outlook, Excel and Visio
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to prioritize and multi-task in a fast pace ever changing environment
- Ability to organize and meet deadlines
- Excellent document interpretive and comprehension skills
- Bachelor's degree preferred
- Management reporting experience is preferred
Benefits
- Comprehensive healthcare plans for you and your family.
- Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Company Overview
Carrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate. It was founded in 2003, and is headquartered in Aliso Viejo, California, USA, with a workforce of 1001-5000 employees. Its website is http://carringtonhc.com/.