Note: The job is a remote job and is open to candidates in USA. ModSquad is a leading company in Customer Experience Services, providing support to top brands globally. They are seeking a Technical Customer Support agent with expertise in game development and quality assurance to assist customers on a developer platform.
Responsibilities
- Provide top notch service to customers
- Assist on a developer's platform
- Work on a 24/7 project requiring at least 20 hours of availability weekly
Skills
- Very strong attention to detail
- Robust knowledge of game engines; game development is a strong bonus
- Familiarity with quality assurance processes and testing methodologies relevant to game development and digital content; 3D digital asset moderation a very strong bonus
- Technical Customer Support experience
- Knowledge of digital marketplace platforms
- Salesforce experience (or other CRMs)
- Ability to gather and analyze technical data
- Foundational understanding of scripting or programming concepts
- Being a gamer or possessing a deep understanding of the gaming industry is a significant advantage for this role
- Professional English fluency
- I7 Quad Core 3.0 GHz or higher
- 32 GB RAM
- Nvidia 3080 or higher (or equivalent)
- 500 GB+ Hard Drive Space (Recommended 1TB)
- Dual Monitors – Highly Recommended
- Internet speed of at least 100 down and upload 20 minimum
- Stable power connection
Company Overview
ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services. It was founded in 2007, and is headquartered in Sacramento, California, USA, with a workforce of 10001+ employees. Its website is http://modsquad.com/.