Note: The job is a remote job and is open to candidates in USA. Transworld Systems Inc. is seeking a Remote Customer Service Representative who resides in New York state. The role involves assisting customers with billing inquiries, ensuring accurate documentation, and adhering to state and federal regulations.
Responsibilities
- Assist customers with billing inquiries/concerns
- Ensure all account information is accurately documented and inputted into client system
- Provide detailed explanations of account status and inquiries to customers
- Adhering to State and Federal regulations pertaining to your job duties
- Assist customers with delinquent accounts according to various state guidelines
- Utilize exceptional communication skills to fulfill both client and customer goals
- Maintain an average Inbound Handle Time
- Achieve Quality Assurance goals
- Adhere to Production measures (time spent on calls, schedule adherence, etc)
Skills
- Must reside in New York state
- Detail oriented and have the ability to organize and prioritize work and meet strict deadlines
- Ability to effectively communicate with outside parties
- Effective call handling skills and high levels of professionalism
- Strong focus on exemplary shift attendance
- Proficient with Microsoft applications
- Ability to learn software applications
- High School graduate/equivalent
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
- Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
Benefits
- Paid training
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Company Overview
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