[Remote] Remote Account Representative

Note: The job is a remote job and is open to candidates in USA. BCA Financial Services, Inc. is seeking detail-oriented full-time Collections Specialists. The role involves working with clients’ customers to address inquiries and concerns related to their accounts, improve collections through active communication, and maintain records in accordance with company policies.

Responsibilities

• Provide exceptional customer service to our client’s patients while accurately recording their information
• Assist with account resolution by communicating account information, offering solutions, and establishing payment arrangements
• Handle high volumes of inbound and outbound calls
• Make outbound and receive inbound calls and maintain clear and concise documentation of all attempts and/or contacts made and received directly on the computerized collection system
• Encourage payment in full on accounts through credit card, check and pertinent health care coverage or if appropriate, schedule partial payment plans
• Answer all inquiries from consumers promptly; attempt to resolve consumer concerns by inquiring as to specific issues and clarifying those issues
• Establish and maintain long-term relationships with creditor clients as well as the customers of the creditor, building trust and respect by consistently meeting and striving to exceed expectations
• Maintain assigned productivity standards and meet assigned performance standards on a consistent basis
• Effectively communicate and accurately process account updates, changes
• Demonstrate accuracy and thoroughness, look for ways to improve and promote quality, apply feedback to improve performance, monitor own work to ensure quality
• Demonstrate a strong working knowledge of, and comply with, the Federal Fair Debt Collection Practices Act (FDCPA), the Florida Commercial and Consumer Collection Practices Act (FCCCPA), the Fair Credit Reporting Act (FCRA), the Health Insurance Portability and Accountability Act (HIPAA) and other statutes, laws and regulations pertinent to the collection industry as well as industries served

Skills

• High school diploma or equivalent
• Minimum of 1 year working in a call center environment with a focus in customer service, billing or collections
• Effective interpersonal and human relations skills
• Effective verbal and written communication skills
• Strong understanding of principles for providing effective customer service including customer needs assessment, meeting quality standards for service and continual evaluation of customer satisfaction
• Basic Knowledge of medical terminology
• A proven track record of strong negotiation and trouble shooting skills
• A persuasive style of communication, stimulating and motivating others to action while being aware of and responsive to their needs and concerns
• Above average critical thinking skills

Benefits

• Medical, GAP, Dental, Vision, and Voluntary Life insurance
• 401k with a company match
• Paid time off and Paid holidays

Company Overview