Note: The job is a remote job and is open to candidates in USA. Capitol Lien is a dynamic, fast-growing public records research company that provides due diligence for numerous industries. They are seeking an experienced Abstractor to conduct unmatched quality research for their clients, ensuring accuracy and integrity in public records. The role requires high attention to detail and involves managing multiple orders while communicating professionally with clients.
Responsibilities
- Search and abstract all types of public records at county recorders and courthouses and/or online and professionally deliver the results to Capitol Lien clients, while ensuring the accuracy and integrity of the information reported
- Perform research within real estate and court records, according to the internal Abstractor Job Standards
- Proficiently read legal descriptions
- Examine and report on property tax records
- Complete all orders within the expected timeframe while maintaining due diligence to ensure accuracy
- Follow all client instructions, understanding that each client and order may have slight variations in reporting
- Self-manage and prioritize orders based on due date or special requirements such as rush orders and special projects
- Manage inbound and outbound work queue
- Communicate with clients on quote requests, order status, ETA, and any other additional information needed
- Ensure every communication with clients is professional and courteous
- Maintain proper email etiquette, including greetings and salutations
- Update notes with any client communication regarding an order
- Analyze results reports for spelling and grammar before submittal
- Deliver all client reports via each client's preferred method of transmittal
- Verify and document that each order's pricing and fees are accurate, including copy costs
- Maintain an accurate mileage log for travel and submit by the deadline
- Keep organized receipts for out-of-pocket expenses and submit for reimbursement on time
- Notify county personnel of errors discovered while searching public records
- Update your team and the immediate supervisor of workload status and availability to assist others
- Offer assistance to team members as workload allows
- Perform any additional duties, tasks, and responsibilities as assigned
Skills
- Search and abstract all types of public records at county recorders and courthouses and/or online and professionally deliver the results to Capitol Lien clients, while ensuring the accuracy and integrity of the information reported
- High attention to detail and accuracy is critical in this role
- Perform research within real estate and court records, according to the internal Abstractor Job Standards
- Proficiently read legal descriptions
- Examine and report on property tax records
- Complete all orders within the expected timeframe while maintaining due diligence to ensure accuracy
- Follow all client instructions, understanding that each client and order may have slight variations in reporting
- Self-manage and prioritize orders based on due date or special requirements such as rush orders and special projects
- Manage inbound and outbound work queue
- Communicate with clients on quote requests, order status, ETA, and any other additional information needed
- Ensure every communication with clients is professional and courteous
- Maintain proper email etiquette, including greetings and salutations
- Update notes with any client communication regarding an order
- Analyze results reports for spelling and grammar before submittal
- Deliver all client reports via each client's preferred method of transmittal
- Verify and document that each order's pricing and fees are accurate, including copy costs
- Maintain an accurate mileage log for travel and submit by the deadline
- Keep organized receipts for out-of-pocket expenses and submit for reimbursement on time
- Notify county personnel of errors discovered while searching public records
- Update your team and the immediate supervisor of workload status and availability to assist others
- Offer assistance to team members as workload allows
- Perform any additional duties, tasks, and responsibilities as assigned
- Solid clerical and typing skills
- Understanding of composition rules, grammar, and spelling
- Able to deliver clear and concise verbal or written messages
- Attention to detail
- Valid driver's license
- Internet and computer proficiency
- Familiarity with Google Suite
- Dependable, reliable, responsible, attentive to schedule and obligations
- Strong self-management and interpersonal skills
- Location physical preference of upper-midwest, i.e. MN, WI area
Benefits
- Competitive salary
- Collaborative, fun, and inclusive work environment
- Fully remote position
- Comprehensive benefits package, including health, dental, and retirement plans
Company Overview
Capitol Lien provides records, research, and risk mitigation services nationwide. It was founded in 1990, and is headquartered in Saint Paul, Minnesota, USA, with a workforce of 51-200 employees. Its website is https://capitollien.com/.