Note: The job is a remote job and is open to candidates in USA. Tata Consultancy Services is seeking a PTC Servigistics Functional Analyst to provide functional application support for aerospace OEM’s service parts planning platform. The role involves analyzing and resolving functional issues, collaborating with technical teams, and ensuring effective communication with stakeholders.
Responsibilities
- Provide functional application support for aerospace OEM’s service parts planning platform
- Analyze and resolve functional issues related to forecasting, inventory optimization, service level targets, and planning exceptions
- Triage and analyze production incidents and business tickets to determine functional vs technical root causes
- Collaborate closely with technical teams to troubleshoot complex issues involving configuration, data, or custom code
- Configure Servigistics or equivalent planning tools to address business challenges and optimize planning outcomes
- Guide technical teams on required logic changes when issues relate to code or data processing
- Validate fixes through functional scenario testing and ensure business acceptance before deployment
- Support problem management and root cause analysis (RCA) activities, providing functional insights for long-term stability
- Communicate effectively with client stakeholders, explaining issues, impacts, and resolutions in business terms
- Maintain functional documentation, standard operating procedures (SOPs), and knowledge base articles
- Participate in cross-timezone coordination with offshore support teams to ensure seamless coverage
Skills
- 4–5 years of relevant functional support or consulting experience in supply chain management or planning applications
- Strong hands-on knowledge of Service Parts Planning and Inventory Management concepts
- Functional expertise with PTC Servigistics or equivalent service parts planning tools
- Experience analyzing forecasting, inventory optimization, service level targets, and planning exceptions
- Ability to analyze planning outputs, parameters, and business rules to identify root causes of issues
- Experience working with planning tools such as Syncron, Kinaxis, Baxter Planning, or similar is a strong advantage
- Comfortable working in ITIL-based support environments
- Ability to work collaboratively with technical developers, business users, and global teams
- Strong SQL skills with experience in Oracle and MongoDB
- Strong hands on knowledge of Service Parts Planning / Inventory Management concepts
- Functional experience with PTC Servigistics preferred
- Strong collaboration skills to work with technical teams, business users, and global stakeholders
- Comfortable working in a remote, globally distributed team
- Must understand process-oriented systems and workflows (highly preferred)
- Experience working in Agile environments and the ability to collaborate with cross-functional teams
- Excellent communication skills and the ability to effective stakeholder interaction
- Team player with strong problem-solving skills and attention to detail
- Proven troubleshooting and problem-solving capabilities supporting large-scale, data-intensive, SLA-driven applications
- Strong collaboration and interpersonal skills to coordinate with global and cross-functional teams
- Ability to manage priorities and incidents effectively under pressure
- Proactive problem-solving and decision-making skills
- Effective communication and stakeholder management capabilities
- Time management and organizational skills to work in a remote, distributed environment
- Ability to mentor or guide junior team members (if applicable)
- Familiarity with ERP integrations (SAP, Oracle) is preferred
- Understanding technical landscape with microservices and cloud environment like AWS or similar
- Experience with CI/CD pipelines and build tools
- Aerospace aftermarket or MRO domain experience
- APICS CPIM / CSCP or equivalent certification
- Exposure to ERP integrations (SAP, Oracle)
Benefits
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company Overview
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