Are you a driven, empathetic professional with a passion for helping others navigate the complexities of healthcare? careerzynith is on a mission to simplify the health care experience, create healthier communities, and remove barriers to quality care. Every conversation you have, every issue you resolve, and every provider you assist directly contributes to better outcomes for millions of people across the country. We are searching for motivated Remote Provider Customer Service Call and Chat Representatives to join our expanding team, supporting the providers who care for our valued members.
This is more than just a customer service job — it is a chance to make a tangible, meaningful impact in an industry that touches every single life. Whether you are guiding a physician’s office through a billing question, helping a clinic understand benefits eligibility, or assisting a behavioral health provider with a clinical authorization, you will be at the forefront of healthcare transformation. If you thrive in a fast-paced, technology-driven environment and are ready to bring your skills to a company that values growth, inclusion, and purpose, we want to hear from you.
careerzynith is a forward-thinking healthcare organization dedicated to making the health system more responsive, affordable, and equitable for everyone. We believe that healthier lives start with removing the obstacles that providers and patients face every day. Our work centers on supporting the dedicated professionals — physicians, nurses, billing specialists, and clinic administrators — who deliver care in communities large and small. By empowering these providers with accurate information, timely resolutions, and exceptional service, we help ensure that patients receive the care they deserve without unnecessary delays or confusion.
The healthcare industry is evolving rapidly, and careerzynith is committed to staying ahead of the curve. From embracing digital self-service tools to fostering a culture of continuous improvement, we are building the healthcare system of tomorrow — one that works better for providers, patients, and communities alike.
As a Remote Provider Customer Service Call and Chat Representative at careerzynith, you will serve as a trusted advocate for the healthcare providers who care for our members. You will respond to a wide range of inquiries through both phone calls and concurrent chat interactions, providing timely and accurate information on topics such as benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits (EOB), and behavioral health services. Your ability to listen carefully, think critically, and communicate clearly will be the foundation of your success in this role.
This is a full-time, remote position offering 40 hours per week, Monday through Friday. You will have the flexibility to work from home while enjoying the structure of set shift schedules. Our normal business hours run from 10:35 AM to 7:05 PM CST, and you will be assigned to one of our 8-hour shifts within that window. Given the dynamic nature of healthcare support, occasional overtime, weekend work, or holiday shifts may be required based on business needs.
To set you up for success, careerzynith provides 14 weeks of paid training, conducted virtually from your home. Training hours are 8:00 AM to 4:30 PM CST, Monday through Friday. During this immersive onboarding experience, you will learn our systems, processes, and the nuances of healthcare customer service, ensuring you feel confident and prepared to excel from day one.
*All telecommuters will be required to adhere to careerzynith’s Telecommuter Policy, which includes maintaining a secure, dedicated work environment.
For candidates residing in New York, Connecticut, Rhode Island, New Jersey, Colorado, or Washington D.C., the hourly range for this position is $16.54 – $32.55 per hour. Compensation is based on several factors, including local labor markets, education, work experience, and certifications. careerzynith complies with all applicable minimum wage laws.
In addition to a competitive base salary, careerzynith offers a comprehensive benefits package that may include:
All benefits are subject to eligibility requirements. Details will be provided during the hiring process.
At careerzynith, we believe in investing in our people. Your performance in this role will be rewarded and recognized in an environment that provides clear direction on what it takes to succeed. Beyond day-to-day excellence, we are committed to your long-term growth. Whether you aspire to move into leadership, specialize in a particular area of healthcare support, or explore other roles within our organization, we offer development pathways designed to help you achieve your career goals. Many of our leaders began their journeys in customer service roles just like this one.
careerzynith is more than a workplace — it is a community. We are committed to helping people live healthier lives and making the health system work better for everyone. We believe that everyone, regardless of race, gender, sexuality, age, location, or income, deserves the opportunity to live their healthiest life. We recognize that barriers to good health disproportionately affect people of color, historically marginalized groups, and those with lower incomes, and we are dedicated to mitigating our impact on the environment while delivering equitable care that addresses health disparities and improves outcomes.
Diversity creates a healthier atmosphere — for our employees, our providers, and the members we serve. careerzynith is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
careerzynith is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
This position will remain posted for a minimum of two business days or until a sufficient candidate pool has been collected. The job posting may close early due to the volume of applicants received, so we encourage you to apply as soon as possible.
If you are a motivated, compassionate professional with a knack for problem-solving and a desire to make a real impact in healthcare, we invite you to join careerzynith. Here, your work matters — every conversation, every resolution, every connection. Bring your skills, your empathy, and your drive, and be part of a team that is reshaping healthcare for the better. Apply today and start doing your life’s best work at careerzynith.
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