Note: The job is a remote job and is open to candidates in USA. SupplyHouse.com is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies. They are seeking a Program Manager, Fulfillment Operations to lead facility buildout and automation initiatives, ensuring project execution aligns with scope, schedule, and budget while collaborating with various internal teams and external vendors.
Responsibilities
- Lead project planning and execution for large-scale fulfillment center buildouts, including greenfield facility launches and FC moves from inception through go-live
- Own end-to-end coordination of automation system deployments (goods-to-person, conveyor/sortation, WMS integration) in partnership with automation vendors and internal IT
- Define project scope, milestones, resource requirements, and success metrics; maintain detailed project plans and hold workstream owners accountable to timelines
- Partner closely with internal teams (Operations, Supply Chain, IT, Finance, HR, etc.) to align project objectives and drive seamless execution
- Partner with Operations, Finance, and Real Estate to develop and maintain capital and labor models supporting facility investment decisions
- Manage vendor relationships and deliverables across automation, construction, and equipment partners; escalate risks and hold vendors to contractual commitments
- Facilitate cross-functional communication across Operations, Supply Chain, IT, and Finance to ensure alignment on project status, risks, and decisions
- Identify and mitigate project risks; proactively surface issues to leadership with clear options and recommendations
- Conduct post-launch performance reviews to validate throughput, labor, and cost assumptions against design targets; feed lessons learned into future facility design
- Support continuous improvement initiatives across the fulfillment network in partnership with the CI team
- Develop and maintain operational and financial models (volume projections, labor planning, capacity utilization) to support facility design and investment decisions
- Serve as a liaison between technical teams and non-technical stakeholders to ensure clear communication and expectations
Skills
- Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field
- 3+ years of program management experience in a supply chain, fulfillment, warehouse operations, or related distribution/logistics field
- Experience managing large-scale capital programs/projects ($5M+) including vendor contracts and equipment procurement
- Experience managing cross-functional projects with simultaneous workstreams across Operations, IT, Finance, and external partners
- Direct on-site fulfillment or warehouse operations experience
- Experience with greenfield facility buildouts or large-scale FC relocations
- Familiarity with WES/WCS integration and automation vendor management
- Experience with project management tools and methodologies (PMP, Agile, or equivalent)
- Experience in e-commerce or distribution environment
Benefits
- Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
- 401(k) with up to 4% company match
- Paid vacation, sick time, and holidays
- Company-paid basic life insurance and long-term disability
- Discounted auto, home, and pet insurance programs
- Flexible Spending Account (FSA)
- Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
- Company-provided equipment and one-time $250 work from home stipend
- $750 annual professional development budget
- $25 monthly Grubhub credit
- Company rewards and recognition program
- Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments
- Wellness initiatives
- Flex-Time Policy
- Annual merit and bonus opportunities
- Hands-on training
- Diversity and inclusion initiatives
- Internal mobility options
- Professional development budget
- Donation drives
- Employee-nominated contributions
- Support for non-profit organizations
- Volunteer Paid Time Off
Company Overview
SupplyHouse is an online plumbing, heating, and HVAC distributor, carrying 150,000 products from top manufacturers. It was founded in 2004, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is http://www.supplyhouse.com/.