[Remote] Program Coordinator

Note: The job is a remote job and is open to candidates in USA. The Battery Network is the nation’s premier battery collection and recycling nonprofit, dedicated to promoting sustainability and a circular economy. They are seeking a Program Coordinator to manage battery stewardship programs, ensuring compliance and supporting partnerships with stakeholders and collection sites.

Responsibilities

• Serve as the program ambassador and first-level contact for customers (i.e. collection sites), helping to deliver program value throughout the customer journey
• Onboard customers by serving as the subject matter expert through all stages of the onboarding process, blending both individual touches and automation
• Manage a high-volume of activities from multiple sources (via phone, email, website) in a timely and accurate manner
• Maintain regular outreach via site visits, phone, and email to support customer satisfaction and meet key performance indicators
• Work collaboratively with senior leadership, project teams, and internal departments to optimize the account relationship, enhance collection program performance, and ensure that customer needs are understood and satisfied
• Maintain complete customer records in a timely and accurate manner
• Compile data-based metrics and analyze results to monitor program performance and customer activity through dashboards and reports and make recommendations for continuous improvement
• Ensure regulated state performance goals are met, including accessibility targets (e.g., number of collection sites) and total battery collection volumes
• Partner with the Customer Success team to ensure collection site requests are addressed promptly and effectively
• Prepare for and attend relevant recycling conferences in region

Skills

• Bachelor's degree with at least one (1) year of proven program management or customer support experience, such as sales, customer service, or another related field, OR In lieu of a degree, 3 or more years of relevant experience in inside sales or customer service may suffice
• Understands the interdependence of activities to deliver best-in-class sustainability and recycling initiatives
• Embodies a thirst for learning and a curious nature
• Must be authorized to work lawfully in the United States for The Battery Network, with or without sponsorship
• Experience supporting high-growth, customer-facing initiatives with a track record of driving change and innovation
• Ability to manage multiple projects and meet time-sensitive deadlines
• Able to thrive in new programs where processes and procedures are still evolving
• Strong proficiency in Microsoft Office; experience with CRM software a plus
• Ability to analyze, think quickly, and apply innovative solutions
• Strong attention to detail, accuracy, and organizational skills
• Excellent written, verbal, and interpersonal communication skills, including connecting effectively via phone
• Strong relationship-building and customer service orientation
• Able to guide program staff collaboratively and work effectively with colleagues at all levels
• Ability to exercise discretion, work autonomously, and maintain a sense of urgency when needed
• Strong planning and prioritization skills, with ability to think strategically for both short- and long-term objectives
• Able to multi-task and effectively prioritize in a rapidly evolving environment
• Quick grasp of business concepts; general understanding of the recycling industry a plus
• Working knowledge or experience in environmental, sustainability, retail, or non-profit environments, with exposure to environmental regulations a plus
• Interest in and ability to flourish in a mission-driven organization that values culture, diversity, equity, and inclusion
• Candidates must be able to work from a U.S.-based location (home office) and be eligible to work lawfully in the United States for The Battery Network
• Travel (up to ~50%) to support the Regional State Stewardship Manager with customer visits, training, or meetings, and to attend occasional organization-wide meetings

Benefits

• Annual, impact-based bonus
• Flexible scheduling

Company Overview