Note: The job is a remote job and is open to candidates in USA. Abnormal AI is seeking a Professional Services Consultant to lead customer migrations to their platform. The role involves managing complex migration projects, providing expert guidance on email security, and ensuring seamless transitions for enterprise clients.
Responsibilities
- Manage a portfolio of migration projects, ensuring a seamless transition from legacy SEGs to Abnormal Security
- Deliver expert guidance on enterprise mail flow, covering SMTP, MX records, SPF, DKIM, DMARC, and routing across hybrid cloud and on-premise infrastructures
- Advise on native security controls in Microsoft 365 and Google Workspace, ensuring seamless replacement of SEG functionality
- Provide guidance on email security policies, implementing anti-phishing protections and maintaining compliance with industry regulations
- Troubleshoot and resolve mail flow issues, ensuring secure and reliable email delivery post-migration
- Refine SEG displacement methodologies, optimizing best practices for future implementations
- Collaborate with Engineering, Product, and Customer Success teams to improve deployment workflows
- Develop and manage project plans, ensuring on-time delivery, scope control, and quality assurance
- Identify and mitigate migration risks, proactively engaging internal support when necessary
- Provide clear and regular status updates, aligning key stakeholders on project progress
Skills
- BS/BA degree with 5+ years in a customer-facing role managing enterprise-grade cybersecurity SaaS deployments or migrations
- 4+ years of experience managing enterprise mail flow integration and migration projects, including hands-on SEG decommissioning
- Deep knowledge of enterprise mail flow and architecture: SMTP, MX records, SPF, DKIM, DMARC, and email routing in cloud and on-premise environments
- Strong understanding of email security, filtering, threat protection, and DLP with compliance experience across SOC 2, HIPAA, and GDPR
- Experience leveraging AI platforms such as Glean and Claude
- Proficiency in Microsoft 365 and Google Workspace Security, including Defender for Office 365, Exchange Online Protection, ATP, and Google Workspace Security
- Experience with email routing through firewalls, proxies, and mail relays, including IP whitelisting, inbound/outbound mail rules, and secure connectors
- Proven track record of delivering complex projects, balancing priorities, and coordinating across teams to achieve objectives
- Strong problem-solving skills, with the ability to anticipate migration risks, address roadblocks, and drive resolution
- Excellent communication and interpersonal skills, effectively engaging with both technical and executive stakeholders
- Ability to work independently and collaboratively, thriving in a fast-paced and dynamic environment
- A hands-on, solution-driven mindset with a proactive approach to challenges
Benefits
- Bonus or incentive compensation
- Equity
- A comprehensive benefits package
Company Overview