Note: The job is a remote job and is open to candidates in USA. Cents is a New York-based technology company focused on transforming the laundry industry through innovative solutions. They are seeking an experienced Product Manager to own Cents OS, which is critical for daily operations in garment care businesses, including in-store and operator management tools.
Responsibilities
- Streamline daily workflows from intake to pickup — order processing, tracking, and status across the full order lifecycle
- Equip the attendant with intuitive point-of-sale, task management, and processing tools that keep in-store teams efficient and accurate
- Make it reliable so payments, tracking, and day-to-day operations just work, even during the busiest hours
- Manage the operation with employee management, scheduling, and workflow tools that help operators run their teams
- See the whole store through reporting and insights that surface the health of the store and where to act
- Run it from anywhere so operators can oversee, configure, and manage stores remotely, without being on-site
- Conduct market research and competitive analysis to identify opportunities and define product vision and strategy across the Cents OS surface area
- Develop and maintain a prioritized product roadmap aligned with business goals
- Conduct user research, gather customer feedback, and analyze trends to understand operator and attendant needs and pain points
- Define product requirements, user stories, and acceptance criteria, and translate complex operational workflows into clear specifications
- Lead agile development with engineering and design teams — including on- and offshore partners — to ensure timely, successful delivery of intuitive, reliable, and scalable solutions
- Run sprint planning, backlog grooming, and prioritization, keeping distributed teams aligned and unblocked
- Monitor performance, track key metrics, and analyze user data to find areas to improve
- Plan and execute product launches, including go-to-market strategies and communication plans
- Educate internal and external stakeholders on product features and benefits, and represent the roadmap to customers, partners, and at industry events
- Continuously improve product development processes and implement best practices
Skills
- 5+ years of product management experience, ideally building SaaS products for small and medium-sized businesses or operationally complex environments
- Proven experience running agile development and leading teams through fast, iterative delivery cycles
- Experience working with on- and offshore engineering teams across time zones
- Proven ability to work across teams — engineering, design, sales, and support — and to align stakeholders around a shared roadmap
- Customer-obsessed instincts, with a track record of turning customer needs into products people love
- Strong analytical skills and comfort using data to prioritize, make decisions, and measure outcomes
- Excellent written and verbal communication, with the ability to make complex topics clear
Benefits
- Comprehensive health benefits
- Work from-home office stipend
- Virtual team events
- Access to learning opportunities from our team and network of advisors, and investors
- Competitive salary
- Equity
- Unlimited PTO and paid holidays
- Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
- 401(k)
- Work-from-home and commuter stipends
- Laundry reimbursements to support our customers' businesses
- Comprehensive training, learning, and development programming
- Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!
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