Note: The job is a remote job and is open to candidates in USA. Upstart is an AI lending marketplace focused on reducing borrowing costs and complexity for Americans. As a Principal Product Manager for the Agentic Platform, you will define the vision and strategy for AI infrastructure that supports various teams by automating workflows and enabling decision-making.
Responsibilities
- Set and drive the long-term vision and multi-year strategy for Upstart’s Agentic Platform, establishing it as a foundational capability across the company
- Own and evolve the platform roadmap, making high-leverage prioritization decisions that balance speed, safety, scalability, and business impact
- Lead the development of intuitive, high-quality product experiences that enable non-technical users to build, test, and deploy agents without writing code
- Establish best-in-class evaluation, simulation, and safety frameworks to ensure agents are reliable, compliant, and production-ready in a regulated environment
- Define the architectural strategy for agentic systems, including orchestration, tool usage, memory, retrieval (RAG), and state management
- Drive company-wide adoption by partnering with senior stakeholders across engineering, legal, compliance, and operations to identify opportunities and embed the platform into critical workflows
- Make strategic decisions on model lifecycle management (frontier vs. fine-tuned/distilled), optimizing for cost, latency, and performance at scale
- Define and standardize human-in-the-loop patterns, ensuring seamless and auditable transitions between agents and human operators
- Translate complex AI and system design concepts into clear, actionable direction for both technical and non-technical stakeholders
- Raise the bar for product management across the organization by mentoring other PMs and influencing best practice
Skills
- BA/BS in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent practical experience
- 8+ years of product management experience, including ownership of complex technical or platform products
- Strong foundation in machine learning concepts and modern AI systems (e.g., LLMs, RAG, tool-calling, memory)
- Experience leading cross-functional teams to deliver AI/ML-powered products from concept to production at scale
- Demonstrated ability to define product strategy and drive alignment across senior stakeholders in ambiguous, fast-moving environments
- Excellent problem-solving, communication, and organizational leadership skills
- Background in machine learning engineering or research (either through direct work experience or close partnership with ML teams)
- Experience building and scaling platforms or internal tools used by multiple teams
- Experience operating in highly regulated industries (e.g., fintech, healthcare), with a strong understanding of compliance and risk considerations
- Deep familiarity with evaluation frameworks, simulation environments, and model performance measurement
- Strong product intuition and design sensibility, particularly for tools serving non-technical users
- Track record of influencing org-level decisions and driving adoption of new platforms or technologies
Benefits
- Target bonuses
- Equity compensation
- Generous benefits packages (including medical, dental, vision, and 401k)
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
- Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
- Health Savings Account contributions from Upstart for eligible plans (US only)
- Income protection benefits, including life insurance and disability coverage for added financial security
- Paid time off, sick leave, and company holidays, in line with local requirements
- Paid family and parental leave to support caregiving and major life moments (duration varies by country)
- Family-centered benefits to support fertility, parenthood, and caregiving needs
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)
Company Overview
Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. It was founded in 2012, and is headquartered in San Mateo, California, USA, with a workforce of 1001-5000 employees. Its website is https://upstart.com/about.Company H1B Sponsorship
Upstart has a track record of offering H1B sponsorships, with 14 in 2026, 67 in 2025, 66 in 2024, 84 in 2023, 85 in 2022, 42 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.